Original Post — Direct link

Hello there.
I've been having this problem for at least a week now, and nothing works no matter what I try. 
In browser, in Ubisoft connect, in game, on phone, on other computer, on other network, everywhere I try I always get some random bunny error message.


  • I have enough money in my account.
  • My address matches.
  • I am in the right country (Austria)
  • I have tried other payment methods. (Different Bank, Different card, Paypal)
  • I've done all the foolproof stuff in the FAQ.
  • I waited at least 3 days to make sure there was no problem with trying too many times.
  • I talked to support, but they just parroted what was written in the FAQ and then disappeared.

It's kind of funny that I have to go out of my way to give them money...

I even disconnected my linked accounts (Steam for example) because a post from 2018 suggested it... so I'm really desperate.
If anyone had this problem and it was solved, please help me how you did it.

Thanks for your help. VZB227

about 1 year ago - ubi-smash - Direct link

Hello there @VZB227, and greetings to the forums! I am sorry to hear that you have not been able to purchase anything from the Ubisoft Store after trying these solutions. If you have not done so already, I would suggest reaching out to our support page to talk with a Store specialist one-on-one, as we are limited to discussing transactions here. Please know that our team might be dealing with higher contact volume, so response times might be longer than average, but rest assured a member of the team will get back to you as soon as possible. If you have any other questions, please let us know.

Thank you! 🙂

about 1 year ago - Ubi-Froggard - Direct link

Hey @VZB227

I see your support ticket has been escalated to have the store team look into this further, so you will get another reply when they have.