Original Post — Direct link

I haven't been on R6 in a few years. I recently got back on and my clearance level reset back to 1 when I was previously a level 144. Anybody know how to fix this?

almost 2 years ago - Ubi-Froggard - Direct link

Hey @ImThat_0701

I've deleted the previous comment as it's not necessarily true that we can't do anything about this. It may not be possible due to the amount of time that has passed, but we can at least speak with the game team to see if we can get it recovered.

Please can you let us know the platform you previously played on (and play on now) as well as when you last played the game roughly?

almost 2 years ago - Ubi-SleepyGoat - Direct link

Hey there @Hades9288

I am not able to discuss any specifics about previous support cases. If you have questions about how your unban request was handled, you will need to reach out to us in a private support ticket.

Please keep in mind that any additional comments trying to get information about previous support cases will continue to be deleted, as they are off topic for the content of this thread.