Original Post — Direct link
Hello on around 12/23/2020 I was banned for cheating. I talked all about it in a support case. Yet I still have not gotten a response. Its been about two week now and still nothing back, no "we're looking into it" No nothing. Case number is: 13692655
15 days ago - Ubi-Karl - Direct link
Hey Xernos.Brothern, thanks for reaching out, welcome to forums and I am sorry to hear about the delayed response in your ticket.

I can see that you have submitted it on 26th of December so it's more like a week rather than two, however that's due to the high volume of contacts that we have received over the past few weeks.

I have sent you verification email just a moment ago, so when you have a chance, check your mailbox, click the link inside and then once it's done, let us know and we will take it from there.

Please note that we will be unable to discuss the outcome of the investigation via forums and going forward, discussion will take place via case itself.

Should you have any further questions, let us know!
15 days ago - Ubi-Karl - Direct link
That's great stuff, I can see you have indeed!

Please bear with us and one of our agents will get back to you at the earliest possible convenience .