Original Post — Direct link

Every time I go to open R6S it loads me into the first loading screen with the warnings and the affiliations and then instantly crashes. I havent been able to get in the game since last night.

about 3 years ago - FatsharkLev - Direct link

Hi @robuscuss,

As a first port of call, could you try running through the solutions in this article:

about 3 years ago - FatsharkLev - Direct link

Hm okay, then could you try the solutions here?

about 3 years ago - FatsharkLev - Direct link

Sorry to hear that robuscuss :frowning: If the solutions in both of the articles have not proven to be successful then we may be at a bit of a loss. Would you like us to contact Steam and request that they issue you a refund?

about 1 year ago - Ubi-Froggard - Direct link

Hey @Potsyyyyy

I'm sorry to hear your game is crashing. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you. 

Before you do, please just run through the steps in this article and see if there's anything you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.

As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:

Support Ticket or Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files. 

about 1 year ago - Ubi-Poseidon - Direct link

@sqxl Thank you for the update. If live chat is disabled for you, then you can reach out to us via the other methods that Ubi-Froggard has mentioned, or there should be an option to submit the case without starting a chat. Once the information is sent out, we will be able to look into this further.






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