Original Post — Direct link

Good evening everyone!

I've been trying to play ranked with a buddy of mine since last season, but we can't due to 2FA. The weird thing is, however, that both os us can solo queue: the problem only show itself when we are in a party. Any solutions?

3 months ago - Ubi-Froggard - Direct link

Hey @Cpt_Salamito

What is the error saying and for who? Is it saying you don't have 2FA enabled or your friend or both of you? Can you provide their username too please?

2 months ago - Ubi-Pegasus - Direct link

Hey @Cpt_Salamito

Thanks for getting back in touch and for providing your friend's username as well.

I've had a quick look at your accounts and can see that both of your 2FA is active (which is needed to play ranked), however, I'd like to ask you both to please double-check that you also have a valid phone number attached to your Ubisoft accounts, as this can sometimes impact the game as well.

Please also make sure you are both friends on Ubisoft Connect before inviting each other, and try verifying your game files just in case this might help.

Let us know if the issue continues for you after these steps!

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