Original Post — Direct link

Hey all, after the most recent update my game has this really cool FEATURE that was added. I will be in a match and the game will completely freeze and the only way to get out of the game is to open task manager. Everything else on my computer will be working normal except the game. I checked if my drivers are all up to date, I have verified my game files, and my settings are the same as what I have always used. I'm not really sure what else to do at this point? Has anyone else been having this issue, and if so has anyone found a fix? I have noticed that it doesn't crash at the menu, and sometimes I am able to get through a whole match. Any help would be much appreciated.

over 2 years ago - Ubi-Viral - Direct link

@picklenick Hey! Sorry to hear that you are experiencing these freezing/crashing issues.

So we can rule out your system as a factor please try the steps here.

If the issue continues please let us know.

Thank you.

over 2 years ago - Ubi-Karl - Direct link

Hey guys!

Thank you for your input there and can fully appreciate that this is quite a frustrating one to be dealing with.

I take it that troubleshooting steps above have been completed, therefore if this is the case indeed and problem is still there, so that we could narrow down the potential causes of this, can I check the following:

  1. Are you using DX or Vulkan API?
  2. How often do you experience this?
  3. Did you notice if this occurs only in any particular maps?
  4. Did you notice if this occurs in any particular game modes or after any actions in-game, or is it completely random?
  5. What GPU are you using?


Let us know and we will take it from there!