Original Post — Direct link

Symptoms (at least on my end), which started Sunday evening, and have not gone away or been resolved.

Start Ubisoft Connect (with or without As Administrator)

Initializes for about 30-60 seconds, then goes to "Connection Lost" "A Ubisoft Service is currently unavailable. Please try again later." Try again several times in a row. Same result. Attempt to Go Offline (which I can't play games with, due to games requiring connection to function.) But can't go Offline, because that requires a login, and can't login because that requires me to get past the Connection Lost screen.

To Ubisoft support, this is not related to any issue with my computer, or my internet. Both are working flawlessly, as they have been for a decade. Ubisoft Connect is the only app of this sort (between Steam, and Epic, and U-Connect) that has this issue.


Windows 7, all updates installed. Avast antivirus. Located in Continental USA.
4790K
32GB
1080Ti

~370Mpbs down at 45 ms latency, ~24Mpbs up at 37 ms latency.


Other users having this problem ,and reporting it in the CreateDXGFactory thread. I have started a new thread for this new problem:
Gweilo, B8Y4GA, larrykop1967, Ricey19666, Legarsraide , et al if I missed anyone, or anyone else that has not reported the issue due to Ubisoft Support/Forums being total worthless [censored].

about 1 year ago - Ubi-Clem - Direct link

Hey guys,

Thank you for the reports.
We indeed faced a compatibility issue with the new Ubisoft Connect update not working on older OS.
We decided to roll back to the previous update, apologies for the inconvenience.

about 1 year ago - Ubi-Pegasus - Direct link

Hey @AetherTech

Sorry to hear that you've come across an error message which is causing problems.

Could you clarify where exactly this is happening for you?

To try and help, I would recommend you please ensure that your Ubisoft Connect launcher is up-to-date and installed on the same, preferably C, hard drive as the game. If you could also give the steps from this article a go, that would be super helpful.

Please let us know if the continues after those steps!