So I've had a customer support case open for almost a month, and maybe people have replied on it but literally just regurgitating the same generic message with no help at all. This is my last resort on trying to fix this issue... I've paid real money and got nothing for it, and i'm very frustrated.
@ddagzy Hey! Sorry to hear that you are having issues with Deluxe edition content. Can you please provide your case number so I can see what has been done so far?
Thank you.
@ddagzy Perfect, thank you! I have checked your case and it has been reported to the dev team and this issue is being looked into. We are waiting on an update from the dev team at this time.
Apologies for the wait.
@ddagzy I am afraid we are unable to provide time frames for response times from the dev team. We understand there has been a long wait in this instance and as such have requested an update.
@ddagzy No problem at all.
@ddagzy Hey! Thank you for your reply. I have checked and at the moment we are still waiting for an update from the dev team. It is best to request an update in your support ticket please.
Thank you for your patience.
Hello ddagzy sorry for the wait and thank you for your patience. I can see this case was last updated on the 23rd of September and is still being handled by the Siege team.
My apologies, when cases are escalated this is usually because the issue at hand is unusual and our team need to look into a permanent solution, which can take some time, this is why we are unable to give an ETA on when this will be resolved for you.
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