[2020] Rainbow Six Siege not showing up in my UPlay account, but is present in Steam Lib

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Hi babajohann. I'm deeply sorry to hear about your negative experience with our team. If you're referring to a case you created at support.ubi.com, please let me know the case number. I'd be more than happy to look over it for you!

Originally Posted by GabrAtoz_
Hello, I've just bought Rainbow 6 Siege on Ubisoft Connect after playing it for a free week. The message that says that the money have been taken arrived but didn't get the code. What i have to do now?
I can give screenshots of the payment if you need it and my Ubisoft Connect account name if it might be useful.

Hey there.

You won't receive a code/key for the game but it should be added to your library to download. I wasn't able to locate any orders placed on this account however so there might have been an issue with this transaction. So we can investigate this further can you open a support case with us please and attach those screenshots to the case?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!