Originally Posted by Dr.Kashie
Hi Ubi-Milky. I really appreciate your response. My issue still persists and its extremely frustrating. In 4th match i got 100 MMR gain. But in 5th match i got -25. MMR gain/loss went straight to 25 from 100. So here's the context. I got kicked out of match in operator ban phase. And i couldnt rejoin. No matter how many times i tried. I couldnt rejoin because of Connection Failure. Error Code: 4-0xFFF0BE25. So i got an abandon. Thats where the bug/glitch started or happened. And since that 5th match (That got counted as an Abandon) Im getting 30-40 MMR Gain/Loss.
I would simply request you to soft reset my MMR. Just like it was two days ago. I have played less than 15 matches.
Soft resetting my MMR will solve this issue as i was getting near 100 MMR gain/loss in my first 4 matches. I hope you can now understand with the context i have provided. Really looking forward to hear from you. My in-game name is "Dr.Kashie"
Thanks.
Hello again, thank you for reaching out to us.
I can completely understand the frustration of inconsistent MMR and your request for it to be reset.
This kind of issue is fully handled by our dev team. They will first work to resolve the issue and then once resolved, we will see what we can do to fix the MMR differences
As Ubi-Milky also explained above, this is not something we can do on an individual basis, but we will pursue fixing this for all players.
Enjoy your day!