Original Post — Direct link
I just played my placements and my MMR gain/loss is 30-40. On the other hand, my friends are getting 90-100 MMR gain per win. Please fix this MMR Glitch for my account as this is very frustrating to rank up. It is actually impossible to rank up as a squad cuz my teammates be getting 3 times more MMR than me. I'm okay if you reset my rank totally too. I request you to please fix this MMR Glitch for my account.


PC
Dr.Kashie

about 3 years ago - Ubi-Milky - Direct link
Hello Dr.Kashie, thank you for posting about the MMR you have received after playing your 10 rank placements.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will be sure to post an update in the forum. We are unable to fix this MMR amount at a players request but hopefully we will have a resolution to this issue soon or everyone.

Thanks again for bringing this to our attention.
about 3 years ago - Ubi-Raziel - Direct link
Originally Posted by Dr.Kashie
Hi Ubi-Milky. I really appreciate your response. My issue still persists and its extremely frustrating. In 4th match i got 100 MMR gain. But in 5th match i got -25. MMR gain/loss went straight to 25 from 100. So here's the context. I got kicked out of match in operator ban phase. And i couldnt rejoin. No matter how many times i tried. I couldnt rejoin because of Connection Failure. Error Code: 4-0xFFF0BE25. So i got an abandon. Thats where the bug/glitch started or happened. And since that 5th match (That got counted as an Abandon) Im getting 30-40 MMR Gain/Loss.
I would simply request you to soft reset my MMR. Just like it was two days ago. I have played less than 15 matches.
Soft resetting my MMR will solve this issue as i was getting near 100 MMR gain/loss in my first 4 matches. I hope you can now understand with the context i have provided. Really looking forward to hear from you. My in-game name is "Dr.Kashie"

Thanks.
Hello again, thank you for reaching out to us.

I can completely understand the frustration of inconsistent MMR and your request for it to be reset.

This kind of issue is fully handled by our dev team. They will first work to resolve the issue and then once resolved, we will see what we can do to fix the MMR differences

As Ubi-Milky also explained above, this is not something we can do on an individual basis, but we will pursue fixing this for all players.

Enjoy your day!





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