Original Post — Direct link

Bonjour, il y avait déjà une conversation avec cette erreur, mais après 3 semaines de discussion et un minimum d'aide de la part du support d'Ubisoft il semblerait qu'ils aient supprimer la discussion. Donc j'en récrée une dans l'espoir que les personnes qui avaient la même erreur que moi puisse enfin avoir de l'aide.

about 1 year ago - Ubi-TheBerry - Direct link

Hey @Aylarann

Apologies for the delay.

While your post is in French, based of the title, I presume you've been experiencing connection issues.

If this is still the case, please cold you ensure you've given the connectivity steps for your platform a try and let us know how you get on?

about 1 year ago - Ubi-Perseids - Direct link

@loki9747 Hey there! Apologies that you are also experiencing this issue. Please note that you are posting in our English forums and so going forward, please be sure to post in English instead of French. That said, we do have dedicated support forums in French which you can find here. You can also create a support case on our website to receive help in your preferred language. You can create a case here.

To help with this issue, I suggest going through the steps in our connectivity guide here. If that doesn't help, you may need to do port forwarding with the game's ports to ensure you have the best connection to the game's servers. Other players have had success when performing a clean boot on their system. Finally, I'd also recommend checking out the BattlEye support page and seeing if you can find further assistance there.

Thank you!