Original Post — Direct link
So I took a few month break from rainbow six a while ago. When I came back the two factor authentication was there. I thought, fair enough it makes sense, so I complete it on my phone. I relaunch the game as instructed and it still says I can't play ranked till I fix it. I retry it with the email and it still doesn't work. I think the problem is that when it tells my I have to log in again with the code it doesn't prompt me to enter it. Just my password. I enter my password and get into the sight. It literally says I completed it but it won't register in game. I tried filling a bug report but I have to submit some file that I can't find that has my specs. Does anyone know a fix?
about 5 years ago - Ubi-Karl - Direct link
Hey mailboy4192015!

Thank you for contacting us.

As it stands, there is a visual issue in-game that may show as if no 2-FA is enabled however our development team is already aware of this and are actively investigating.
about 3 years ago - Ubi-Raziel - Direct link
Originally Posted by DarKaiser281
provando a fare 'autenticazione a due fattori per giocare le partite classificate di R6, apro il sito, metto il mio numero di telefono oppure l'email, mi arriva il codice sul telefono ma la pagina di ubisoft non si aggiorna e rimane biamca senza farmi mettere il codice
Hello, I hope you are well!

We are able to offer support here in English here on the forum, is that OK with you?

Using a translate tool, it appears as though you are having difficulties enabling 2-Step Verification.

If the website is not working correctly, I recommend following these steps: https://support.ubisoft.com/Article/000062631

Should the issue persist, please contact us directly

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Enjoy your day!





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