Original Post — Direct link
so whenever i start up any uplay app it freezes my computer and forces me to hold down the power button to restart it, the apps are:

for honor

idk if its just specific to them but im in desperate help because im honestly quite worried
this only started today so i know my computer is fine
about 2 months ago - UbiShoreman - Direct link
I'm going to move this over to the Player Support forums!
about 2 months ago - Ubi-Karl - Direct link
Hey b1rdw1thgun,

Thanks for reaching out and I am sorry to hear about the issue you're dealing with.

Based on your description, I understand that your PC does not freeze when you launch Uplay PC however instead, will freeze when you launch either 'For Honor' or 'Rainbow Six: Siege', forcing you to restart your PC (do correct me if I'm wrong though).

Did you notice whether at any point it reaches 100% CPU usage? Also, could you advise us your specs?
about 2 months ago - Ubi-Karl - Direct link
Thanks for your response b1rdw1thgun!

I have looked up at MSI GP62 7RD laptop model and can see that it has Intel Core i5-7300HQ processor, which appears to be below our minimum system requirements, therefore we cannot guarantee that we will be able to resolve this, however since you've mentioned that you did play before, we can still look at improving things, to see whether it would be possible for you to continue playing the game.

First and foremost, try completing steps outlined in the following article, and see whether things are any different.

Should you have any questions in the meantime, let us know!
about 2 months ago - Ubi-Karl - Direct link
Alright, I see.

In this particular instance, I have created a support ticket for you, therefore when you get a chance, can you visit our support website, login to your account and at the top right corner, select the drop down menu, click 'My cases', and you should see ticket 12635034 regarding the issue.

What I would like you to do, is simply fill out the details of the issue as well as the steps you have already completed, and also provide us with your system files (DxDiag and MsInfo), that will allow us to get a better insight and see what may be causing this to happen.

Once completed, let us know and we will ensure it gets forwarded to our technical team so that you could receive your response as soon as possible!
about 2 months ago - Ubi-Karl - Direct link
No worries at all and hopefully we will be able to get this resolved sooner than later for you .
about 2 months ago - Ubi-Karl - Direct link
Don't worry, you're free to reach out as many times as you want, for as many issues as you have .

For this one, try one of the following methods:

1. For the current browser that you're using, try deleting cache/cookies and load up the website to see if it works.
2. Alternatively, if issue remains, try using another browser
3. If that doesn't help either, locate 'Incognito Mode' feature in your browser and try accessing the website to see whether it loads up
4. As a last resort, try using another device or another connection (such as mobile data)

Keep us updated and should there be any other questions, do not hesitate and ask!
about 2 months ago - Ubi-Karl - Direct link
Yes, just click 'Add comment' and it should be submitted to your ticket. Let me know when that's done and I will review it!
about 2 months ago - Ubi-Karl - Direct link
That's great, I have looked it up and it's exactly as we needed!

I have forwarded it to our technical team, who will get back to you as soon as possible.

Once there is an update to it, you should also receive email to the email address that is associated with the account, so just wanted to give you heads up .
about 2 months ago - UbiKoality - Direct link
No need to apologize, b1rdw1thgun! We're always more than happy to help.
about 2 months ago - Ubi-Karl - Direct link
Originally Posted by b1rdw1thgun
thank you so much for all your help and im sorry for making this take so long
No worries there, anytime!
about 2 months ago - Ubi-Karl - Direct link
Originally Posted by b1rdw1thgun
hey sorry to be a bother again but i was wondering if i could get a rough estimate of how long my case may take to complete?
Hey b1rdw1thgun, no worries at all there .

We always aim to get back to you within 48 hours however in some instances, if we do have a big volume of contacts, this can take a little longer. Nevertheless, I appreciate how urgent this is for you and will see what I can do to speed up the process.

Thank you very much for your patience in the meantime.
about 2 months ago - Ubi-Karl - Direct link
Originally Posted by b1rdw1thgun
its fine i took a quick look at the text documents before i sent them just to see what they were and yeah its a lot so i understand, i just wanted to get an idea of when a soltuion might be put forward so thank you
It's all good, you're welcome to ask any questions that you may have .

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