[2020] Black Screen when alt tabbing

Originally Posted by ThrowingMMR
What if I cant because I have 144hz?

Hey there ThrowingMMR,
Sorry to hear you are having trouble with this and welcome to our forums.

We would recommend in this sort of situation to start a new thread rather than bumping an old thread.

Having a 144Hz monitor should not prevent you from being able to run the game in windowed or windowed borderless as per previous suggestions.

We would also recommend running through these troubleshooting steps to ensure your system is running the game the way it should.

Any trouble just let us know

Originally Posted by NewHewkas.TSF
Hey,

Friend has the same problem recently, since the new Crimson Heist update came out, whenever he presses alt+tab or changes the display mode or the game is dropped to taskbar for some reason, he gets a black screen.
He has tried to uninstall, reinstall, also tweaking with the options, nothing has helped so far.

Could anyone help somehow?

His specs: ASUS X302UV-R4034D--> 6th gen Intel® Core™ i5 DDR3 8 GB NVIDIA® GeForce® 920MX had no problem running the game during the previous update.

Hey there.

I'm sorry to hear your friend has been experiencing issues.

Please inform them to attempt every step suggested here first of all please. If the issue persists please ask them to open a support case with us so we can investigate further.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Originally Posted by NewHewkas.TSF
Hey,

Thank you for the message!

We have tried everything on the Troubleshooting link, but unfortunately nothing has changed.

Does anyone has more ideas?

I'm sorry to hear that the issue has persisted. Could you ask them to submit their system files to us on a support case please so we can investigate further?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.