Original Post — Direct link
i have bought rainbow on steam and i try to launch it and uplay pops up and it says i can not play cause it cant find that i own the game even though i do and i need help with this.
about 4 years ago - Ubi-Karl - Direct link
Hey shoestring7513,

Thanks for reaching out and welcome to forums!

To find out more about the issue you're dealing with, have a look at the following article.

The reason you're receiving this error message, is because you're connecting to the wrong Uplay account, than it was linked to when launched for the very first time.

To have this resolved, you need to make sure you are logged in to the right one and error will no longer appear.

Should you still experience difficulties with this, we are more than happy to look into this for you, however in order to proceed, we will need you to reach out via one of the following channels, as it will involve discussing account related details:

1. Support website
2. Facebook
3. Twitter

If you have any questions, let us know!
almost 4 years ago - Ubi-Orion - Direct link
Originally Posted by AWA_Matrix
the accout that pops up this issue is the same accout ive been playing siege on for years ive played siege in xbox and i got a pc and i want to play on my accout ive been playing on
Hey there. Welcome to the forums!

Have you purchased the game again on PC? It does need to be purchased again if you wish to play on a different platform. I've checked this account you've reached out to us on and there are no games linked to your account so if it was purchased on PC it's been purchased on a different account.
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by Connor__0s
How are we supposed to know what account it is on? I just created a new account for steam and purchased Seige on their again and even created a new Uplay account but still get teh message. Because I bought seige on my new steam account but I guess it just did not transfer over and says the ownership is still on another account even though it is brand new seige, brand new download and everything.
Hey there.

If you're unsure which account the game is binded to we can assist you with this via a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!