[2022] Game crash when playing with friends

@the_evan7 Hi there, I am sorry to hear you're experiencing these crashes! Can you please let me know if you're getting any specific error codes or messages?

Hello @fedexyac0 thanks for also letting us know you have experienced crashes, but only when playing with friends or Discord.

Would you please take a look at our troubleshooting guide and run through all the steps listed? 

This guide contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this > https://www.ubisoft.com/help?article=000061047

If you are playing on PC, do you and your friend have the option to use voice chat through Steam, instead of Discord, if it is causing the game to crash?

Should these steps not resolve this issue for you, please let us know as there may be a few other things we can advise or we can create a support ticket for you to investigate this in further detail.

Hello @emperor_ethgat I am sorry to hear you may have experienced a crash also.

Can I ask you a few questions about your crash, to understand exactly what type of crash you experienced? There are several different types that can affect players and they can be caused by different things and may have different solutions >>
 
1. Did your computer do any of the following things? >
 
- PC restarted itself
- Game or launcher closed itself down
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
- Or any other strange behaviour not described?
 
2. When your game crashes, do you receive any kind of warning messages such as >
 
- Any error message from the game itself
- Windows error messages
- Any supporting software error messages
- Or did the game launcher ask you to send a crash report?

@nerdyturd13 Sorry to hear you're dealing with these crashes when you're running Discord. I would suggest running Discord with administrator privileges first to see if that helps.

If you still encounter problems, please check out our Basic PC Troubleshooting guide, and make sure to verify your game files.

If you're still having these crashes, please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag and a description of the issue (you can even send a link to your post here). Once received, our teams will be able to look into this further with you.
 
If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account when submitting your ticket. Our teams there will have to link your account before you're able to upload your files. Thank you!

Hello @Marleannn thank you for getting in touch.

If you are also encountering this issue, I would advise following all of the steps listed by Ubi-SpaceCats above.

If you still encounter issues after following these steps, please create a support ticket as advised. if you have trouble creating a private support ticket, please let us know and we can create one for you, thanks.