almost 5 years ago - Sarno - Direct link

Hi there,

If right-clicking on it and selecting Run as Administrator doesn’t work, there’s two files we’ll need to see to be able to help. Here’s a guide showing where they can be found;

https://support.lastepochgame.com/article/108-the-launchers-log-files

almost 5 years ago - Sarno - Direct link

Hi @530179120,

Can you please confirm that you’ve tried right-clicking and selecting Run as Administrator and that this has not resolved the issue for you? It has helped everyone else so far.

over 4 years ago - vadevski - Direct link
Please send this information on our email with your PC configuration on support@rampressure.game. Thank you for your help!
over 4 years ago - vadevski - Direct link
Originally posted by KRABIS: i got the same problem
Could you please send description of the bug on our email with your PC configuration on support@rampressure.game ?
over 4 years ago - vadevski - Direct link
Originally posted by SupremeVlV: Got the same problem too... How long will it take to fix?
We try to do our best to fix it! Could you please send this problem on our email with your PC configuration on support@rampressure.game ?
almost 3 years ago - AndrewT - Direct link
We should try a clean reinstall of Steam and game.

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- exit the Steam app entirely
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- delete everything in the Steam folder EXCEPT steam.exe and the SteamApps folders
- run steam.exe to rebuild all that
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

Good luck with that!  
over 1 year ago - FatsharkJulia - Direct link

I’ve passed your report on to the appropriate department. Thank you!






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