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The game gets stuck in the loading stage and gives an error
The game gets stuck in the loading stage and gives an error
Hi there @Harp-Age . I'm sorry to hear you are unable to start The Division 2. Could you tell me what error you are seeing so I can better troubleshoot this?
Thanks for your insights there, @adrian-11 - I really appreciate it!
I can certainly agree that verifying the game files is a great troubleshooting step, as well as making sure your GPU drivers and Windows install are fully updated. You'll find both of these steps described in our troubleshooting guide.
@Harp-Age , if you can give those steps a shot for me, and if they don't work then let us know what the error message you are receiving is, we'll be happy to help you get it sorted out!
Hey @ChiraAKub,
If your account's been banned, then I recommend that you reach out to our terms of service team so they can take a look at this for you.
Team is working on this now and testing a potential workaround to assist in the meantime. As someone else mentioned, this is only impacting the EA App variant.
