over 4 years
ago -
AndrewT
-
Direct link
zellis314. said: every time i try to open stellaris i get stuck at black screen, the longest i let it stay like this was an hour and nothing happens and if i click my mouse i a get popup that says stellaris has crashed send report to windows. the only dlcs i have is apoclpyse and the free ones. i dont have any mods. how can i fix this ans what is going on. and im using the most recent version of the game.In the game launcher set Display mode to Borderless.
my specs
AMD RyZen5 3600 6 core- Processor
Ram 32 Gigs
Windows 10 pro
Gforce Rtx 2070 Super
If that doesn't help, Has the game ever run successfully on this computer? Or never?
IF IT USED TO RUN:
Please do a full **clean** re-install:
- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test
In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.
IF NEVER:
Install ALL these Microsoft modules:
Download Microsoft Visual C++ 2010 SP1 Redistributable Package (x86) from Official Microsoft Download Center
www.microsoft.comDownload Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) from Official Microsoft Download Center
www.microsoft.comDownload Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center
www.microsoft.comDownload DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center
www.microsoft.com (run dxsetup.exe after extracting from this download)Add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
Also if you have FRAPS or the MSI Gaming App or Rivatuner installed, disable it as it clashes with this game.
If that doesn't help:
DXDIAG is a program you run from a command prompt or the Windows start menu 'run' dialog box (or 'search programs' in Windows 7 or later). After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.
Please attach your Documents/Paradox/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox/Stellaris/logs/ folder, attach system.log .