about 3 years ago - AndrewT - Direct link
FYI the game is not supported in Intel video systems in any OS. Can you update that mesa version, and see if there are newer Intel video drivers too?  
about 3 years ago - AndrewT - Direct link
inkonox said: it seems it has not to do with Intel video. As I reported "At work, the PC has an NVidia GPU and doesn't work either". At work the configuration and system is the same, just the PC has a running NVidia GPU. The game does not start either.
It might be a different problem on that other machine of course. Regardless, Intel video is unsupported hardware.

In Steam please click on Steam-Help-System Info, and paste everything there into a text file and attach that here.  
about 3 years ago - AndrewT - Direct link
That doesn't show the Intel driver version, but there are certainly newer Mesa versions than the 19.x we see there - IIRC they are up to 21.x. now.

If that doesn't happen, what happens if you run the game's executable on a terminal command line? What output do you see there?  
about 3 years ago - TinyWiking - Direct link
Just want to give you a headsup that this has been reported to the Surviving Mars team and they're going to look into fixing this more permanently. Unfortunately it's not something that can be hotfixed so it will take a bit of time.  
over 2 years ago - AndrewT - Direct link
plasticpanzers said: I had it start on my Win 7 but had not played it yet for the last few months while I took care of my wife post-surgery. I just upgraded
to Win 10 a few days ago and it will not load. always goes back to play on Steam. Tried as Admin, same.
Device name DESKTOP-FFP5CSA
Processor Intel(R) Pentium(R) CPU G840 @ 2.80GHz 2.80 GHz
Installed RAM 6.00 GB
Device ID 59E74D4C-5A32-491D-8FAF-87DEE84F71BD
Product ID 00326-03562-61244-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
This is unrelated to the Linux-only problem discussed in this thread, which has in fact been fixed.

Please make your own new thread and include the game logs and a dxdiag.txt , thanks.  
over 2 years ago - AndrewT - Direct link
plasticpanzers said: I would but since it won't start at all doing dxdiag.txt is impossible. There is nothing to download.
Dxdiag.exe is a Windows utility, you have it for certain.  
over 2 years ago - AndrewT - Direct link
I'm afraid your machine does not meet the minimum requirements for the game in these areas:
  • Processor: 4th Generation Intel i3 CPU or equivalent
  • Graphics: Intel HD 4600/Geforce 620/Radeon 6450 or equivalent GPUs with 1 GB of video RAM
You have:

- Intel(R) Pentium(R) CPU G840 @ 2.80GHz
- Intel(R) HD Graphics Dedicated Memory: 32 MB

Presumably the new updates to the game mean that it is stricter about the hardware needing to meet those minimums. Sorry about that! I hope you have access to a machine with supported hardware so you can play on.