devtrackers.gg
Is anyone able to access the game right now? I can’t. It starts loading and then drops out.
External link →Is anyone able to access the game right now? I can’t. It starts loading and then drops out.
External link →Hey, @fe89c0666dc21542 @amt89 when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.
How to get in contact with EA support:
/Atic
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Hey @indy09brickyard,
If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.
You should be able to follow these steps to get the account updated to your correct age if that's reflected incorrectly on your account.
If you're still having trouble after that point please contact support directly so they can take a look over the account, thanks!
Hi there, @bendero2003
Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Do you have anything plugged in to the USB ports? Another controller, a racing wheel, a dongle for another device, or a headset? If so, unplug those and try again.
Great. Just keep it in mind for the future. If you have any other issues, please reach out again. Good luck and have fun!
We are aware and are working on it. Leaving the sound turned ON after you reinstalled should help in the meantime.
Please explain to me what I need to do to turn my sound on when the game won’t actually load all the way. This game isn’t listed in Settings.
Thanks!
When you reinstalled the game completely, boot it up without any other app playing sound (best is to not have any other app running). Once it is fully booted the sound in-game is turned ON by default. Leave it that way for the time being.