TOPIC: General
Q: Why were there no Christmas giveaways?
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Tophat - We have not traditionally observed Christmas in Galaxy of Heroes. The primary reason for this is that the Star Wars universe doesn't celebrate Christmas and as a consequence we don't either. There's also some practical components to this in that not everyone observes Christmas and we don't want to appear preferential to one holiday event or another. We've used our anniversary as our typical point to gift players a lot of goodies.
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Q: What is being done for those guilds who are missing Wat Tambor shards from the TB where specific unit requirements were removed due to technical issues?
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Tophat - It was a two step issue. We needed to identify what the issue was that was causing the shards to not be given out and fix that first. Next is making sure we send out the shards. We believe we have a solution to the issue going live this week. After monitoring we will be sending the missing shards.
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Q: Are there any future plans to expand the data available to officers in TB/TW?
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Tophat - Not at this time. This is an interesting question, because normally our questions are about additional functionality and not about additional information. What sort of additional information are you looking for? @Crumb could we spin up an additional post about types of information being looked for?
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Crumb - Yep, I can do that this afternoon. I know the team is in early stages of examining QoL features for officers but it's a way off. The team was poking me at the end of last year about what tools guild officers have been asking for. I compiled a list from forums/reddit/answersHQ but we can always use more ideas
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SvenGG - A multitude of improvements for guild experiences are in our quality of life list. We know that facilitating the management of guilds has cascading benefits for everyone, and will tackle that work as soon as possible.
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Q: Can you offer any insight on the difficulty level of LS Geo TB?
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Tophat - We've answered a number of questions about the difficulty around the LSTB in the last Q&A. Many of them can be found
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Q: Would you guys consider working with swgoh.gg to make GAC history private?
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Tophat - TL;DR not at this time. In our initial ramp up into working with SWGOH.GG to get the information to the players, private history was a significant conversation piece. There was a nontrivial amount of additional complexity in making the GAC histories private that would have set back release even further (like way further and probably would have resulted in them having to retool the way their site logged in). Ultimately, we decided it was better to have the information out there rather than not. At the moment, our development with them is still oriented to improving the battle history feature, rather than introducing user controls around privacy. We are not working on private histories in the immediate future.
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Q: What was your 2019 GoH highlight and what was something you think missed the mark? In 2020 is there something in particular you really want to nail?
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Vyeking - There are a lot of ways to answer this question and through many different lenses. I think designers would cite different highlights than engineers, artists, etc. As a studio, we think we are doing our very best when we release features or content that enrich your play experience, deliver a genuine Star Wars experience, and expand the game in a positive way.
Creatively, I think we delivered great characters and ships in 2019 - both in terms of their design, positive impact on the game, and artistic beauty. There were also several positive, and important technological improvements in 2019, some of which were not readily visible outside the studio, but that provided important improvements. And, I believe we did a fantastic job with both Relics and the Journey Guide, and did so in a way that raised the bar in terms of authenticity, quality, play, and aesthetics.
Something I think we did not do well in 2019 was in the production of content. That will change in 2020. My focus is on shepherding the delivery of an endless well of fresh content through a system by which it is easier for us to make and deliver content. I want this content feature to be big, beautiful, and exciting. Stay tuned. In addition to features, we have an ocean of characters and ships planned. I am SUPER excited for 2020's character and ship content and I think you will be as well.
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Q: What is the one thing you would like to improve within the game this year and why?
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Vyeking - I would like to improve the amount of time it takes us to build content (lessen) and the amount of content we release (increase).
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RagingSpaniard - I don't think our current in-game lighting is making our assets look nearly as good as they should. It's an old game with some old tech in places so our options to enhance the visuals can be limited. Rather than remaking a ton of assets from scratch, a lot can be gained from higher quality lighting and we're looking into how Unity can get us there, hopefully in 2020.
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SvenGG - I want players to spend more of their time in-combat, making tactical choices, and playing with their units. Making sure players of all ages have fun and challenging content to engage with every day is my number one focus. In pursuing that goal, I want to empower our teams to make better, more compelling content as efficiently and precisely as possible.
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Q: In what ways will you help the free-to-play players in 2020?
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SvenGG - The Journey Guide was a first step in putting our best content in front of all players - regardless of spend level. In 2020 we want to create experiences that are fun and meaningful for all players. Hopefully this initiative empowers everyone to play and compete in compelling ways.
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Q: Can something be done to correct the Grand Arena problem with player lock? I missed the 3rd GA round because was waiting until the last minute due to additional changes to toons
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SvenGG - We are working closely with the server engineers to explore the opportunities to change the cadence of Championships for a better player experience without decreasing stability for the game.
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Q: In your last Q&A you stated that there is a larger problem to addressing/fixing the Mod cap in game. Do you have plans for this year to address/fix that larger problem to allow for a larger Mod cap, or do you intend to leave it as is and continue frustrate players?
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SvenGG - We don't have scheduled plans to tackle the Mod cap, but it is a part of our planning and discussions. We experience this frustration point as we play too, and want to find a solution.
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Q: When will we see Relic Abilities? Will it be available for all Legendary Characters?
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Tophat - Relic Abilities are currently on the back burner. As we begin to do our more tactical planning for the next year or so, there are some other opportunities we are thinking about pursuing first. When we pick them up and start working on them again we'll let you know.
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Q: When it comes to crystal income do you have any (realistic) insights on when you’ll shift the entire focus from Squad/Fleet Arena?
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Tophat - No. We go back and forth on this alot in the office about what it means to switch them (does it turn off forever at all levels? is there a level where it switches off? How do we distribute crystals effectively across the bands in the different tiers). It's a tricky question and we haven't had the dedicated time and space to evaluate it yet. Personally, I hope we can do it in the next few months, but time will tell.
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