16 days ago - JackieKo - Direct link
Hello everyone,

We�re continuing to take steps to improve the player experience with SWTOR, so let�s talk about some testing we�ll be conducting in the next week.

In short, for non-Steam players, we're updating the game launcher with a much more efficient patching system that is closer to the performance already enjoyed by players on Steam, allowing faster delivery that ultimately translates to shorter download times for our players.

Beginning next week, we will release this update to a small subset of players before releasing it live to everyone. This update will be in the launcher itself, not the game client. The launcher update happens BEFORE the login screen is enabled, so you will still have to log in again as normal when playing the game.

Are players expected to download anything on their end?

Players who have the latest game client with our current launcher will not need to download anything again. However, if they have an older version of the launcher (anything before the 7.1a version), they will.

Further details on what this looks like for players who use the current launcher

All players with the latest version of the launcher will NOT need to download the game client. When we are ready to deploy the new launcher, it will APPEAR as a client download (as it uses the same progress bar), but it will only be scanning files to compare them to the new data structure. The �download� in this case refers not to re-downloading the game client but downloading small pieces of information for validating the game data already on disk. So to reiterate once more, players will not be experiencing a full download.

For now, I am locking this thread, but we�ll reopen it when we roll out the initial subset testing. When this thread is unlocked, please only use this thread to report any issues or ask questions directly related to the new launcher. Any other type of post will be deleted, as we need to keep information here consolidated and succinct.

Players who are selected to help us test this will notice a red banner toward the top of their launcher informing them they have been selected. If you are a player that was included in the subset to test this update and you are experiencing issues, please detail your issue in a reply to this thread.

Provided that testing goes well and there are no issues, this update is intended to go live on September 22. Should this timing change, I will inform you all with an update.

Note: FR and DE translations of this post will be published at the latest, Monday, September 19th.

Thanks, everyone!
Jackie

EDIT:

Received some questions regarding the above, and will leave answers below:


How much will players have to download if they don�t have their game updated to 7.1a at the time the new launcher goes live?
  • Even though it will not be a full game download, players can expect up to a 1/3 of a complete client, however, the new launcher will download at a much faster speed.
Will the launcher look differently than before?
  • There should not be any noticeable visual changes.
Can players opt out of the initial tests?
  • Players selected will not be able to opt out of testing. If tests are successful and there are no issues during this testing phase, the update will be pushed out to all players on September 22nd.

EDIT 2:
Players who have Free or Preferred accounts can post feedback here.
15 days ago - JackieKo - Direct link
Hi everyone,

I received some questions about the above announcement, so I updated the OP with the answers to them.

Thanks!
12 days ago - JackieKo - Direct link
Hi everyone,

Testing for this update has now started. A small number of players who have been selected to test the new launcher update will notice a red banner in their launcher. If you are one of the selected players and would like to provide feedback, please use this thread.

Players who have Free or Preferred accounts may post feedback here.

Thanks all!
12 days ago - JackieKo - Direct link
Hi Fabien,

I have a follow up from the team. On your runtime, do you have an equivalent of their AppData folder, usually on C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows?

If you are able to get that, please send us the host.developer.log file so we can see what issue you are facing. Send an email to [email protected] and in the subject line include "New Game Launcher Issue".

Thanks!
12 days ago - JackieKo - Direct link
Hi RussellRichter,

Can you follow the steps I wrote out in the post right above yours? We'll need that file to figure out what's going on with your launcher. Thanks!
11 days ago - JackieKo - Direct link
Hi everyone,

We're going to pause the test run around 9:30am CT today to review all of the feedback we've received.

Thanks to everyone who's been submitting feedback and the log files. We're investigating everything and fixing those issues to push out a patch today that will get all of you in working order again. I'll be updating this thread with more info when I have it.

Thanks!
11 days ago - JackieKo - Direct link
Hi everyone,

The team has made some configuration changes in an effort to fix the issue that some players are having with the error messages they are seeing when using the new launcher.

For the players who were impacted by this error message, we are asking you to please open the launcher and let us know if these changes fixed your issue. We�ll be keeping an eye on this thread for updates.

Thank you!
10 days ago - JackieKo - Direct link
Hi racknut,

It looks like when you restored from a back up, your game is now in an inconsistent state. If you do a re-install that should get you working again. Re-installing right now will unflag you from the testing pool, however, there is a very small chance that you could be selected again as a tester when we do another round of testing.

We are having discussions on compensation plans for the players who were impacted, and we'll have a better idea of what this looks like once testing is 100% concluded. Appreciate you working with us through this.
9 days ago - JackieKo - Direct link
Hi everyone,

The team is finishing up testing and will be doing another release in a few hours. At this time, please do not perform a re-install. When I update this thread again, that is when the new update is pushed live and we would like you to open the launcher again and let us know what state you're in.

Thank you for patience as we investigate these issues!
9 days ago - JackieKo - Direct link
Hello everyone,

A new patch was released. For players who were impacted by the previous error message, please re-open the launcher and let us know what state you are in. If you were one of the players who submitted a log file to our Support team, we would especially like to hear from you.

Thanks!
8 days ago - JackieKo - Direct link
Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As we�ve announced earlier this week, new forums will be going live toward the end of next week and beginning Monday, these forums will be moved into a Read-Only state. We want players to still have the ability to communicate with us if they need to, so we will be opening a thread on the AHQ Forums beginning Monday morning. This will provide a path for players to report any issues and also allow us to post updates.

The game launcher banner will also be updated with a link to the AHQ Forums so players know where to navigate to get additional info. I will be posting a reminder of this plan Monday morning.

Thank you again for your patience with this project!

Jackie
5 days ago - JackieKo - Direct link
Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As we�ve announced earlier this week, new forums will be going live toward the end of next week and beginning Monday, these forums will be moved into a Read-Only state. We want players to still have the ability to communicate with us if they need to, so we will be opening a thread on the AHQ Forums beginning Monday morning. This will provide a path for players to report any issues and also allow us to post updates.

The game launcher banner will also be updated with a link to the AHQ Forums so players know where to navigate to get additional info. I will be posting a reminder of this plan Monday morning.

Thank you again for your patience with this project!

Jackie