over 3 years ago - Tsukki - Direct link
Hi! Our tech team would probably be able to help you better on our forums.
There's a lot of technicalities behind this one, but the long story short is that some internet service providers don't have the right configuration for our server. Try changing the VPN to a different part of the world or for a different ISP, and try connecting through cable instead of wireless. A connection too slow might time out server connections. Make sure you're also playing the latest version of the game!
These are our forums: https://www.playtemtem.com/forums/forums/bug-reports.11/