Original Post — Direct link

I have a problem with the commendation: Summit Combat Mastery Merit.
It looks like it is finished but IT IS NOT. I'm stuck on the second step and I can't go futher 😞

8 months ago - Ubi-oof - Direct link

Hi there @Lady_wildeA! Thank you for taking the time to reach out for help! I can confirm that this issue has been reported and we are still collecting information on this issue for our investigation. I went ahead and included the provided information with our report to be safe.

@Overfl0w84 @bicchubacchu Just to confirm, have you only seen this issue affect this specific commendation? Or does it seem to happen to random commendations?

8 months ago - Ubi-Greybeard - Direct link

Hello @bicchubacchu and @Overfl0w84 !

Thanks for the follow-up!

We've added the provided information to our report to the development team. This issue was only recently reported to us, and as such, it might take a little while to resolve, but it's being looked into.

Once we have more information from the team, it'll be posted in the News & Announcements section of the forum.

8 months ago - Ubi-Greybeard - Direct link

Hey @Overfl0w84 !

Thanks for the reply!

I'm sorry you feel this way. The information I provided, is in line with the report to the development team, that is currently being investigated. Perhaps the issue has been around longer, but it hadn't been reported as thoroughly, and didn't reach the right channels. For now, I can guarantee you, that the specific issue has been reported and is being looked at.

I'm sorry that you've been experiencing this for as long as you have. Please keep an eye on the News & Announcements section for more information, as we receive it.

8 months ago - Ubi-Greybeard - Direct link

Hey @SuspiciousPixel !

Thanks for the link. What I'm referring to, is the current investigation that we opened recently. There are a couple different reports regarding this specific commendation, that are similar but different. They're both actively being investigated, but we don't have any additional information about them at this time.

@Overfl0w84 As we've provided all available information to the development team, we can only ask for a little more patience, while the team is investigating the issues.

8 months ago - Ubi-Greybeard - Direct link

Hello @Overfl0w84 .

I understand your frustration and I sympathize. But we can't speed things up, merely relay the information, as we receive it (when the issue has been verified as not fixable with normal troubleshooting).

I get that patience can be in short supply when an issue has been around for a longer time, but I'm afraid this can't be helped.

Once again, I apologize for the inconvenience.

8 months ago - Ubi-MrM - Direct link

@Overfl0w84 Hi !

I've taken note of your feedback regarding the known Issues Trello, which has been forwarded to the relevant Team.

As mentioned previously, the investigation from the Team is ongoing, and we thank you for your understanding and patience in the meantime.

Should you have questions, or for any other Issue, don't hesitate to reach out !

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