Original Post — Direct link

Agents, I can't say this is definitive - but after two back-to-back days of multi-hour freeze-free / crash-free sessions since removing a Corsair Commander Pro and iCue software from one of my PC systems.... it may be a factor for some of you. I also removed a Corsair H100i 240mm AIO and replaced it with a Noctua CPU air cooler and fans. So, no Corsair LL fans or even case Corsair LEDs were installed for testing.

While I've never used the in-game iCue integration, it seems like the USB resources and underlying iCue application seems to eventually cause The Divison 2 application to freeze and/or crash. Now, whether the Development or QA team at Massive Entertainment care to test and resolve with their game application or their partner Corsair and the iCue application - is up to them.

I should also note, that a fellow clan member is also testing the same theory and his system has also been freeze-free / crash-free for three days now since removing iCue and all Corsair hardware - whereas previously he would experience multiple freeze/crash instances during his gaming sessions with The Division 2.

I'll continue to update this post with my testing or as soon as I get a freeze.... but at the moment this seems to have resolved the long-standing issues I've had with The Division 2 on PC. Swapping out pretty standard industry hardware from Corsair and their iCue software clearly won't be a solution for many, but I wanted to share my findings. Also, whether other RGB lighting ecosystems like onboard addressable 5V or RGB 12V are a factor in the in-game freeze/crash is unknown to me at this point.








almost 2 years ago - UbiSushiVamp - Direct link

@rage_therapy Hello! Thank you for sharing your findings on how you have found to resolve the crashing many players are encountering. I have gone ahead and shared this thread with our team who is investigating the crashes. I appreciate you taking the time to write a detailed thread about this and your findings! I hope you have a happy day in the meantime.

almost 2 years ago - Ubi-Nacho - Direct link

@haywardgg Hi there.

Sorry to hear about the crashes that you've had previously.

If this issue returns, or continues, please feel free to reach out to us here, and we'd be happy to offer some troubleshooting steps for you to follow.

Many thanks.

almost 2 years ago - Ubi-Mushy - Direct link

@onezerozero I'm sorry to hear you've run into these issues. Since this seems to be related to that specific program, I recommend reaching out to Corsair support: (https://help.corsair.com/hc/en-us) for some more specific troubleshooting.

In the meantime, the team is still investigating The Division 2 crashing on PC in general. Please keep an eye on this forum for updates.