[2021] Level Mark Missed

Hello there @Hitom1-la! Welcome to the forums

I'm sorry to hear that the incorrect level mark is displayed next to your level. I've reached out to the dedicated game team so they can take a closer look at this.

Once they reach out to us with more information, we will contact you again within this thread with an update. Please note that we cannot provide a definite time-frame for this update. Rest assured that as soon as we hear back from the game team, we will reach out to you again.

Thanks!

Hello again @Hitom1-la!

The game team have reached out to me, and they'd like some additional information from you to assist with further investigation. Would you be able to send us a full-screen image, or a short video, which displays your current in-game level, as well as the icon that displays next to it?

I'd recommend uploading any media to a sharing platform, such as Google Drive or One Drive, as this will allow you to post a shareable link within this thread for us to take a closer look at.

Thanks!

Thank you for sharing that full-screen image with us, @Hitom1-la! I've passed this along to the dedicated team so they can take a closer look.

If we require any additional information from you, we will reach out within this thread. In the meantime, I would recommend keeping an eye out within the News & Announcements forum for any future updates.

Thanks!

Thanks for reaching out @SiRpiNaT0r, sorry to see you're also encountering this issue.

Could you please share a screenshot of your Social showing the correct Level Mark too?

Thanks for this @SiRpiNaT0r !

I've gone ahead and raised this to the game team for further investigation.

When we have more information, we'll share it here.

And if there's anything more we can answer or assist with in the meantime, please let us know!

Hey @SiRpiNaT0r,

Thanks for getting back in touch.

We cannot discuss another player's support case history for privacy purposes - perhaps they can share more information if they wish, however the investigation is still open so we wouldn't have expected this to have been resolved via other means.

We do not have any access to a player's game files as we are not members of the development team, as such, this is not something we would be able to resolve via a case, this will be a matter of awaiting a fix from the game team.

We have had clan issues resolved by the team in the recent past, so it's likely a case that a fix was implemented to the game while your friend had a case open as that is also something we as Ubisoft Support have no direct influence over.

We can offer troubleshooting steps that may assist, but we don't have any power to make any amendments to the game, it's systems or visuals itself - hence why such issues are raised to the game team to be addressed.

I hope this clears things up and makes our position a bit clearer in terms of what we are able to assist with.

If you have any additional queries please let us know, otherwise, when we have news, we'll update this thread.

Thank you!

@Spartan88SS @SiRpiNaT0r @Lake-Land

Thank you all for your updates on this issue! I've asked the team for an update on this and made sure to note the 12k point appears to be the issue. I'll be keeping an eye out for an update to share with you all!