Original Post — Direct link

Hi there,

I can't leave the Summit or start one of the other characters, who are somewhere other than in the Summit.

When I try to leave the Summit or start one of the other characters, I get a Delta-01 error.
In the Summit the game seems to work correctly, it is possible to use the chatbox, doing inventory management or
go to a level.

I restarted the computer and checked the installed data, but the Delta-01 errors prevent me from playing.

Any suggestions?

EDIT: After some hours, a Delta-03 and doing a boss level in the Summit, the game behaves like it should and allows travelling. 😉

EDIT 2.0: It is completly crazy. Only one character can be started and used. The three others do not load and the attempts lead
to an Delta-01 error.
The one, which I used in the Summit, works and it was possible, to do the Tombs (for the manhunt and the Daily Premium Mission).

Do I have to explain, how annoying this is, or is it self-explanatory?
(During the one mission I played, other agents went offline. At least I'm not the only one in troubles.)

over 2 years ago - Ubi-Milky - Direct link

Hello @Myrdhyn74 thanks for reaching out to us.

The Delta 1 error code can appear in a few situations, but this is the first time I've heard it be connected to the Summit.

Would you be able to answer the following so we can report on this? >

  • When you go to use your affected characters and launch from the title screen, does the game appear to load at first, but then gets interrupted and shows you the Delta 01 error code?
  • Can you capture a quick video of this and post us a link to view this?
  • Did you last logout while in the DZ proper or at a checkpoint with the affected characters?
  • Was your character carrying contaminated gear when you last logged out?
  • Did you get disconnected at any point before you couldn't log in with your character anymore?


over 2 years ago - Ubi-Nacho - Direct link

@myrdhyn74 Hello there!

Thanks for going into all of the extra detail here. After reading through everything that you have described to us, we'd like to conduct some further investigation. Could you please share the information from your previous post in the support case that we've created for you here:
https://www.ubisoft.com/en-gb/help/cases

Thank you!

over 2 years ago - Ubi-Viral - Direct link

@myrdhyn74 That is great thank you. We will update you as soon as possible there.