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Boa tarde, estou com problemas no jogo da 2ª divisão, desde o dia 17/09/2022. 4 personagens estão faltando, eu abri um caso já no suporte ubisoft mais até agora não resolveram
Boa tarde, estou com problemas no jogo da 2ª divisão, desde o dia 17/09/2022. 4 personagens estão faltando, eu abri um caso já no suporte ubisoft mais até agora não resolveram
Hey there @BortolinDiego
We can only provide support in English here but I took a look at your support case. We will need you to give us all of the information on each missing character on that support case individually.
So use this as a template and send us one comment for each character that you no longer have access to, and we can help you through that support ticket -
CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
MALE / FEMALE
@BortolinDiego Thank you for the information !
For the purpose of our investigation, I invite you to provide the details about the other missing agents directly on your case, through our Help website.
A specialist will then get back to you as soon as possible, and check with you what can be done.
We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to reach out !
Hello again @BortolinDiego. I apologize for the delay on your support ticket, but this is not something that we can handle for you through the forums. Our team will get to your ticket as soon as they can!
We appreciate your patience so far.
Hello again @csanc195,
As mentioned before in other threads where you were in, you will be updated by the Ubisoft Support directly.
I wish you good luck while waiting for their answer! 