Original Post — Direct link

Game will randomly lag then permanently freeze. I am running nvidia gpu driver 512.96 on windows 11 with latest updates. I also have latest bios version
Game is running latest title update


System specs are:
AMD Ryzen 7 2700 Eight-Core Processor at 3.20 Ghz
Team Group DDR3 Ram 64GB
ASUS STRIX GTX 1060 6GB
ASUS STRIX Motherboard

about 2 months ago - Ubi-Milky - Direct link

Hello xxshadowcommand thank you for getting in touch with us.

Can you let us know if this is something you have only just experienced with the latest Game Update 15 / Season 9?

If you have yet to try any troubleshooting for this issue, could you please follow this guide, it contains the most common fixes for this issue and will also help rule out if it was caused by hardware, software, corrupted file, Windows settings and out-of-date drivers >
https://www.ubisoft.com/help?article=000061047

Should none of the steps resolve your issue, please let us know so we can open a support ticket for you for further investigation.

Watcher_6 thank you for also creating a support ticket with us to gather your system files. These will be passed onto the Division team for the overall crashing issues mentioned in this thread >
https://discussions.ubisoft.com/topic/127188/crash-to-desktop-issues-on-pc-title-update-15-post-here/667?lang=en-GB

about 1 month ago - Ubi-Oxavo - Direct link

Hello @XxSHADOWCOMMAND , thanks for answering our question. Can you please confirm that you performed all the steps provided by my colleague but the issue still remains in place?
Could you please let me know the following:

  • Do you encounter these issues only when playing Countdown in parties or when queueing up solo as well? 
  • Do you just get disconnected from the game and receiving an error or does the game crash entirely?

We look forward to hearing back from you.

@morlinaries , welcome to Discussions and thanks for your input. Disabling the background applications is one of the basic troubleshooting steps that potentially can help with crashes.
Please let us know if you have any other questions.

about 1 month ago - Ubi-Perseids - Direct link

@xxshadowcommand Sorry to hear that those steps did not help. Would you be able to answer the questions that @Ubi-Milky asked above?

  • Do you encounter these issues only when playing Countdown in parties or when queueing up solo as well? 
  • Do you just get disconnected from the game and receive an error or does the game crash entirely?


@An0nymio Hello! I responded to your other post about the crashing issue but wanted to chime in that if you are experiencing issues with Breakpoint as well, please go ahead and post about that in the Breakpoint forums here, if you haven't yet. Thank you!