Purchased the one time premium credits and track suit offer on PC and while I received the suit I never received the credits. I have had a ticket open since December of last year and was directed here today? This makes no sense. Please help! This didn't happen on any other platform only PC and I have been waiting forever for someone to grant them!
@soullesssuicide Hi !
I've taken note of your report, and I'm sorry to hear that a credits Issue impacted your experience !
If you already have a ticket, I invite you to reach out directly to us through it in order to get the best possible support, while protecting your privacy.
A specialist will then get back to you as soon as possible, and check with you what can be done.
Feel free to let us know if you have questions, or for any other issue !
@soullesssuicide Hey there, apologies for any confusion related to this issue. I've reached out to the team to see if we can get an update on your case, so please watch your email for that.
Hey there @soullesssuicide
We're unable to grant any content to player's account via forums for privacy reasons.
Please ensure you've shared your Proof of Purchase for the credits to your case and we'll continue to look into this there.
Thank you for your understanding and apologies for the inconvenience caused while we look into this.
Hey @soullesssuicide,
We're unable to expedite your case via this channel I'm afraid.
Our direct channels are busier than usual due to higher than normal contact volumes so during this time we kindly ask that you be patient and we'll be in touch as soon as possible.
Posting to the forums will not result in a faster response to your case.
Thank you for your understanding!
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