[2020] Constant logging to wrong servers

Originally Posted by LunaticSlave777
Its been 3 weeks now, can barely play at all. I play since release and always played on US East with great ping, between 30ms to 50ms tops...now it always logs me on US West and some times in Central with insane latency over 200ms. Delays are insanely bad. Whats going on? This never happened before. And problems are only for this game, other games play great.

Hey LunaticSlave,

Sorry to hear you're having issues.

Please attempt the following troubleshooting steps to see if they help improve your connection.

Hey there guys!

Firstly, please allow me for the delayed response, LunaticSlave777.

Just to clarify, you are trying to connect to US East servers, but you are instead now connected to Central and US West. Is this correct?

I also understand that you have tried the troubleshooting steps, with no success. I'm sorry to hear this. I recommend that you open a support case and attach an image of your port forwarding settings so we can take a closer look. Could you also include all of your troubleshooting steps in your case notes? Thank you!

killerjames425, have you tried the steps from our troubleshooting guide yet? If so, could you also open a support case and attach your port forwarding settings so we can take a closer look? Thank you!

Originally Posted by thecaveman991
West Coast here and having opposite problem. Since Tuesday's update/patch cannot connect to US West always getting US East which is 3 time zones away. Please fix and do not even have the nerve to ask us to do the troubleshoot as it is definitely something on your side.

Sorry you feel that way, however to help us investigate we do request players complete the steps, including Port Forwarding.

You're more than welcome to contact us directly with a screenshot of your Port Forwarding settings as Borealis suggested and we will be happy to continue to look further into this.

That's a rather interesting idea, thecaveman991. Does this connection error only seem to occur after Shepherding? If so, would you be able to get a video showing this change take place? Also, please let me know if going back to the main menu seems to reset the datacenter you're connected to, or if you need to matchmake with a player who's connected to your preferred datacenter.

Thanks for the heads up, thecaveman991! Were you able to try returning to the main menu of the game after Shepherding to see if that reverted the change to your datacenter?

Thanks for updating us on this thecaveman991.

Have you encountered data centre hopping since the last reply to the thread?

Hey thecaveman991,

Thanks for confirming that.

I have passed the information to the team.

Apologies for any inconvenience.