[2022] Returning Player, where's my gear?

@beauknows147 Hey! Sorry to hear that you are missing items in-game. This does seem rather strange behavior.

Can you confirm what level of agent you are playing in-game?

Have you changed the platform at all since beginning to play?

Is all the content still missing even after a restart of the game?

@beauknows147

Thank you for providing all of that information for us, it's much appreciated!

Would you happen to have any clips or screenshots of your inventory or specific items that were lost, before the gear went missing? We'd be interested in sending images/clips through to our game team, if possible.

Hi @DrunknBraindead

Thank you for also providing your report, sorry to hear you've also experienced a similar issue with your gear disappearing. We'd like to ask the same questions mentioned above;

• Have you changed the platform at all since beginning to play?
• Is all the content still missing even after a restart of the game?
• Would you happen to have any clips or screenshots of your inventory or specific items that were lost, before the gear went missing?

@BeauKnows147 Not to worry, thank you for responding and letting us know. Regrettably we're unable to manually check specifically which items have gone missing. While we do not have the ability to restore missing items, we will forward this information up the development team for further investigation.

Hello @jamcanam, thank you for getting in touch with us about your recent missing items.

For any content that has been removed or gone missing from your game, we would need to take a look at your account in order to investigate when this content was added to your account or when they were obtained in-game.

Please contact us on one of the following links > 

Ubisoft Email/Live Chat > https://www.ubisoft.com/help/contact
Twitter Support >  https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/

When you contact us please let us know the following > 

- Exact name of missing item/s
- Your Ubisoft username
- Platform username if playing on Steam/Epic/Console
- Exact date when you obtained the game
- Exact date when you noticed items missing