Original Post — Direct link

I own Div1, Div2, NY Expansion, Currently Season Pass, Season 1 Pass.

Why is this?

PLEASE help.


over 1 year ago - Ubi-TheBerry - Direct link

Hey guys!

Thanks for reaching out to us!

I've removed the Trial version from your accounts.

Could you please now try and launch the game and let us know if the error persists?

Thank you!

over 1 year ago - Ubi-Perseids - Direct link

@LucNukem73 Hey! Glad you were able to get this fixed, and thanks for sharing what helped you resolve the issue.

@BittyByBit @Potter187-0 @radazi If y'all are still having trouble with this, could you try what @LucNukem73 tried and see if that helps at all? Let me know if you're still getting this error. Thanks!

over 1 year ago - Ubi-Perseids - Direct link

@Thunderchild72 Hey there! I'm sorry that you're having this issue when trying to play. Did you try to exit out of the Ubisoft Connect client and relaunch it, and see if that helped? Please also be sure to try the steps in our guide here. If you continue to get this error message, please let us know!

about 1 year ago - Ubi-MrM - Direct link

@Mr3zooz92 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that this Issue is impacting your experience !

In order to isolate the problem, I invite you to let us know if it persists after checking our dedicated PS5 troubleshooting guide, which helps solve most of the problems encountered on that platform.

For example, steps such licence restoration will help ensure that nothing is corrupted or missing.

Feel free to reach out to us if you have questions, or for any other issue !