Original Post — Direct link

I ran AC Valhalla yesterday with no issues. Today, when I run Ubisoft Connect, it thinks the game is not downloaded.

I have tried "Locate Installed Game" and pointed it to the folder where it's installed, but then it wants to "Verify Files" and "Can't Verify Files".

Showing Installed Game



It's somehow installed but not downloaded now?



"Verify Files" is disabled, yet "open folder" works fine and shows me the folder where it is installed.



What is going on here? I want to play the Paris DLC.

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Anchorage76 & @katip1232020!

I'm sorry to hear that you're having some trouble in Ubisoft Connect, and are being prompted to download content again. Can you let us know what happens when you click "Download?" As "The Siege of Paris" has just released, it's possible you're being prompted to download the new content before the game will launch.

If you are prompted to fully install the game again, can you please send us a screenshot that shows this? Additionally, if you don't own the Season Pass and are being prompted to "Download," can you also clarify this for us?

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Anchorage76 & @katip1232020!

I'm sorry to hear that you're having some trouble in Ubisoft Connect, and are being prompted to download content again. Can you let us know what happens when you click "Download?" As "The Siege of Paris" has just released, it's possible you're being prompted to download the new content before the game will launch.

If you are prompted to fully install the game again, can you please send us a screenshot that shows this? Additionally, if you don't own the Season Pass and are being prompted to "Download," can you also clarify this for us?

Thanks! 😊

over 3 years ago - Ubi-TheBerry - Direct link

Hey @katip1232020

Sorry to see you're also having issues!

Following @Anchorage76's post noting allocating space working for them, is this something you've also yet tried?

Please ensure there's room on your current Drive for the game and it's update and let us know how you get on, thank you!

over 3 years ago - Ubi-TheBerry - Direct link

Hey @katip1232020

Sorry to see you're also having issues!

Following @Anchorage76's post noting allocating space working for them, is this something you've also yet tried?

Please ensure there's room on your current Drive for the game and it's update and let us know how you get on, thank you!