Original Post — Direct link

No matter what settings I use in DX12 the game runs at 4 fps. The game runs so poorly that it is hard to even change settings in the menu. Yes, the game is running at 4 FPS in the menu.

about 2 years ago - Ubi-Thrupney - Direct link

Hey there @wapeddell , thanks for reaching out about this. I understand you're getting poor performance on a system that should be able to handle the game without issue - that's most unusual, and I'd certainly like to help.

Many thanks to @WickedBadz , @SuspiciousPixel , and @Adrian-11 for sharing your insights - I really appreciate that.

@wapeddell , please be sure to start with our troubleshooting guide, some steps of which have been suggested already in this thread. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game (such as system or graphics optimisers).

If the issues persist after those steps, please let me know - I'll have some further steps to try in that case.

almost 2 years ago - Ubi-Borealis - Direct link

Hello there @MishiJae!

I'm sorry to hear that you've been experiencing issues with low FPS whilst playing The Division 2. Thanks for taking the time to share your experience with us, as well as what troubleshooting steps you've tried to resolve the issue.

Just to confirm, have you been able to resolve these performance issues using the steps you've provided? Or are you still having trouble with low FPS?

If you're still experiencing any issues, please do let us know so we can look into this further.

Thanks! 😊

over 1 year ago - Ubi-MrM - Direct link

@Stenzilone Understood !

I've taken note of your message, and I'm glad to hear that the workaround helped resolve the Issue !

Feel free to let us know if you have questions, or for any other Issue !