Original Post — Direct link
All of the sudden after completing all story and side missions in nyc, went back to dc and now I cant see my mask in inventory. All other gear Im able to see just fine. Closed game. Restore licenses and I get Error code np-39227-3. Deleted game. Try to restore licenses. Same code. Redownoaded game. Tried to restore licenses again. Same error code. Booted up game and everything works fine but still cant see my mask. Closed game. Restored licenses. Same code. Delete game. Restored licenses. Same code. Redownloaded game. Same thing all over again. Please help.
about 4 years ago - Ubi-Houck - Direct link
Originally Posted by OtownSTi
All of the sudden after completing all story and side missions in nyc, went back to dc and now I can’t see my mask in inventory. All other gear I’m able to see just fine. Closed game. Restore licenses and I get Error code np-39227-3. Deleted game. Try to restore licenses. Same code. Redownoaded game. Tried to restore licenses again. Same error code. Booted up game and everything works fine but still can’t see my mask. Closed game. Restored licenses. Same code. Delete game. Restored licenses. Same code. Redownloaded game. Same thing all over again. Please help.
Hi OtownSTi!

Sorry to hear you getting the NP-39227-3 error. Can you please try rebuild database?

You may also need to power cycle your console by turning off your PS4's power completely, wait one minute then start it again. Also make sure your console is up to date. Thanks!
about 4 years ago - Ubi-Houck - Direct link
Originally Posted by OtownSTi
Turning off the power completely worked. I usually just put it in rest mode. Haven’t turned it off in months lol. Thank you so much.
You're welcome!

Glad to hear that worked.
over 3 years ago - UbiExcellent - Direct link
Hey everyone! I'm sorry to see this NP-39227-3 is impacting all of you. In order to troubleshoot this further, please complete all of the steps outlined in our basic troubleshooting guide for the PS4, as many of you seem to have tried bits and pieces from this guide but might not have completed every step. In addition to this, please delete and reinstall any affected content. Should the error persist after, please get in touch with our technical teams on our support website for continued assistance.
over 3 years ago - Ubi-Ginge - Direct link
If you're still experiencing this, can you contact us via PM on Facebook or [URL=Twitter DM[/URL] so we can look into this