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The issue is on the keeners watch it shows a -2700 points and i cant get new field recon points and also shows a -35000 ceramics and can't level up in experience .. and when i tryed to use some points the game kicked me out with error!
The issue is on the keeners watch it shows a -2700 points and i cant get new field recon points and also shows a -35000 ceramics and can't level up in experience .. and when i tryed to use some points the game kicked me out with error!
Hey there @radoe-ksa1992
While there are a few issues I know of that can cause certain resources to go negative, this particular instance is a bit new to me. As a result I'd like to gather some basic info from you and see if I can get this escalated.
Finally, these steps may be something you have tried already but since it is possible these numbers are being caused by the game reading certain files incorrectly I would recommend running through our full PlayStation 5 troubleshooting guide. Let me know if anything changes after following those steps!
@radoe-ksa1992 Understood, thank you for the details !
For the purpose of our investigation, I invite you to also provide us with a screenshot of the error that is displayed when the kick happens.
This will help us gather more information on the problem, in order to determine the best possible solutions.
If you'd like to share additional details, or fi you have questions, don't hesitate to let us know !
@radoe-ksa1992 Thank you for the screenshot !
The problem has been reported to the Team, and an investigation is ongoing.
As soon as updates are available, they will be posted on the forum.
We thank you for your patience and understanding, and in the meantime, if you have questions, or for any other Issue, don't hesitate to reach out !
Hey there @radoe-ksa1992 , thanks for coming back to us!
My recommendation is that you keep an eye on our News & Announcements forum for details of any updates - any news will be shared there first. I understand you aren't keen to play the game in the meantime, and my sincerest apologies for this inconvenience. Let me know if you've any questions.
Hey there @WrecK3rr , thanks for sharing this additional insight!
As far as our team has been able to work out, this is also happening erroneously in situations when materials are meant to be added. Either way, the error is indeed unusual, and I'm confident our team will be doing what they can to investigate.
Hey there @radoe-ksa1992
While this is still being investigated, I would appreciate it if you could take an updated screenshot showing your current materials count. If you have multiple agents, please take a screenshot while looking at your materials on each one, just in case there are any differences in the count.