Original Post — Direct link


The issue is on the keeners watch it shows a -2700 points and i cant get new field recon points and also shows a -35000 ceramics and can't level up in experience .. and when i tryed to use some points the game kicked me out with error!

21 days ago - Ubi-SleepyGoat - Direct link

Hey there @radoe-ksa1992

While there are a few issues I know of that can cause certain resources to go negative, this particular instance is a bit new to me. As a result I'd like to gather some basic info from you and see if I can get this escalated.

  1. Did you run into any crashes or disconnects recently before noticing your ceramics and recon data went negative?
  2. If you gain ceramics or recon data during regular gameplay, does the negative number change at all?
  3. Do you see the same negative numbers from other menus, or os it only on this choose rewards screen?


Finally, these steps may be something you have tried already but since it is possible these numbers are being caused by the game reading certain files incorrectly I would recommend running through our full PlayStation 5 troubleshooting guide. Let me know if anything changes after following those steps!

20 days ago - Ubi-MrM - Direct link

@radoe-ksa1992 Understood, thank you for the details !

For the purpose of our investigation, I invite you to also provide us with a screenshot of the error that is displayed when the kick happens.

This will help us gather more information on the problem, in order to determine the best possible solutions.

If you'd like to share additional details, or fi you have questions, don't hesitate to let us know !

20 days ago - Ubi-MrM - Direct link

@radoe-ksa1992 Thank you for the screenshot !

The problem has been reported to the Team, and an investigation is ongoing.

As soon as updates are available, they will be posted on the forum.

We thank you for your patience and understanding, and in the meantime, if you have questions, or for any other Issue, don't hesitate to reach out !

14 days ago - Ubi-Thrupney - Direct link

Hey there @radoe-ksa1992 , thanks for coming back to us!

My recommendation is that you keep an eye on our News & Announcements forum for details of any updates - any news will be shared there first. I understand you aren't keen to play the game in the meantime, and my sincerest apologies for this inconvenience. Let me know if you've any questions.

10 days ago - Ubi-Thrupney - Direct link

Hey there @WrecK3rr , thanks for sharing this additional insight!

As far as our team has been able to work out, this is also happening erroneously in situations when materials are meant to be added. Either way, the error is indeed unusual, and I'm confident our team will be doing what they can to investigate.