Original Post — Direct link

Firstly any and all advice will i appreciated.. I just built a new system and it isnt playing nicely with this game. Once I log in i have exactly 2 minutes and 27 seconds to accomplish whatever it is I need to do before the game crashes, with nothing showing in the game crash log or windows event viewer. This time doesnt vary whether i sit in the main menu or run around fighting, at about 2:24 there is a small glitch and at 2:27 the game crashes. I have reinstalled all mobo and vidcard drivers and tried all of the latest placebos to offset the poor ubisoft coding that I could find, although im sure there are some that I didnt try. Things that I have tried:

  • Deleted/reinstalled game
  • reinstalled all motherboard and gpu drivers
  • changed Exploit Protection Exclusion settings
  • turned off low latency mode
  • enabled fastsync
  • turned off dx12
  • Increased page file size
  • changed easyanticheat to one core
  • disabled overlays

If there is anything that I havent tried or if anyone has any suggestions I would greatly appreciate them.

almost 2 years ago - Ubi-Froggard - Direct link

Hey @WaynerJames

I'm sorry that there's a delay to responding to your ticket. There is for all tickets currently as we're still catching up with a backlog since the latest season of Rainbow 6 Siege launched, but I took a quick look at your ticket and I would suggest to send an update on there yourself just to list all the things you have already tried, especially mentioning if you've tried everything on the general PC troubleshooting guide already, as that would be the first things the agent who gets your ticket would want to know.

From looking at your specs, I know it sounds weird to do, but you could try setting your CPU to only use 4 cores by disabling some and then see if this makes an improvement to it. You should be able to do this by going to Start > Run > msconfig > Boot tab > Advanced options > Number of Processors and tick the box for the number of processors and select how many to use. I'm not sure if that may have changed slightly in Windows 11 but it should be similar enough.

almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for the update @WaynerJames!

Does the game no longer crash from an internal drive?

over 1 year ago - Ubi-Boost - Direct link

@WaynerJames Hi there! Thank you for the confirmation, and I'm happy to hear the game isn't crashing for you after disconnecting your external hard drive!

If you run into any other issues in the future, please feel free to reach back out!