Original Post — Direct link

Whenever I am playing my game will freeze and send me back to the desktop after 5 to 30 minutes of playing on most maps. Some maps crash the game quickly and a few don't seem to crash the game at all. For example, on Winter 2023 map 17 the game crashes within 15 minutes of playing. I have done all the troubleshooting steps as referenced in this other thread about the same issue. This has been happening for months and I was hoping the issue would have been fixed for me with this most recent update.

Re: [Game crashing while playing](/topic/121570/game-crashing-while-playing)

almost 2 years ago - Ubi-Keo - Direct link

Hi @Fuel_Units apologies for the late response.

I am also sorry to hear that your game keeps crashing and that the troubleshooting has not helped.

Can you please provide a full list of the troubleshooting you have tried along with your system specifications.

almost 2 years ago - Ubi-Perseids - Direct link

@Fuel_Units Thanks for the update and for clarifying the issue further for us. Would you happen to have any overclocking software running? If so, I'd suggest you temporarily disable it and see if that helps with the crashing issue. While we do not have specific controller troubleshooting, here are some general steps we would recommend trying:

1. Download and install any driver updates for your controller from the manufacturer's website. (You've already done this so feel free to skip!)
2. Make sure that your controller is properly configured in the Windows Control Panel.
3. Check for any in-game controller settings that may need to be adjusted.

If you continue to experience issues, please try the steps below:

1. Open Control Panel, and go to Devices and Printers.
2. Right-click on one of your game controllers, and click Game Controller Settings. Note the controller's location in the list. If it is not at the top, proceed to the next step.
3. Right-click and remove all of your other controllers apart from the controller/gamepad, and let them reinstall automatically. 
4. Once complete, right-click and check the list again to see if the controller/gamepad is at the top. If so, try again to see if this helps with the game crashing due to the controller.

If this doesn't help, then please go ahead and open a support ticket and upload your system files. We'll be able to take a closer look into what specifically could be causing the game to crash. Please note we're experiencing a high volume of contacts at the moment, so our response times are delayed. An agent will update your case as soon as possible. Thank you!