Original Post — Direct link

Hi all, I have standard access and have been playing for a few months now. I have had an issue this whole time where I cannot join ANY servers as it will get stuck and not synchronize. I have to re start the game.

I have tried to verify files, re install the game and update my drivers but it still gets stuck synchronizing.

almost 2 years ago - Ubi-Chiral - Direct link

Hey there @Hennesey_Sailor!

To clarify, have you never been able to join any servers? Or are you able to restart your game after getting that message and then join the server?

Let's try clearing the Ubisoft Connect Cache and see if this clears up anything. Do you get any other messages or errors or are you just stuck "Synchronizing"?

almost 2 years ago - Ubi-Perseids - Direct link

@Hennesey_Sailor Thanks for updating us! I'm glad you're enjoying the game so far, but hopefully, we can get this figured out so that you can play online as well. If you haven't yet, please also give the steps in our FAQ here a try as well. These steps will help ensure you have an optimal connection to the game's servers. If you continue to have this issue after trying those steps, can you please do an internet speed test and share the results here? When other players experienced this in the past, the team wanted to see the results of this test to see if it had something to do with the syncing issue. Thanks in advance!