Original Post — Direct link

I've been creating custom skins using Substance painter for almost two years,

Since I do commissions, I upload skins to my garage regularly - as I require to test designs in-game.

Since yesterday I have been unable to upload new skins to the game. prompting the ERROR code C-AA-00-03.
Please note:

  • I asked a friend if they could upload a skinfile I failed to upload, and they were able to upload it.
  • I cleared my game cache
  • deleted my config folder
  • verified game files and also reinstalled the game


This poses a major issue on my end - as It hurts my income and am unable to work on my commissions.

I would majorly appreciate some help.

over 1 year ago - Ubi-MrM - Direct link

@Queen_Clown Hi, and welcome to the forum !

I've taken note of your report regarding error C-AA-00-03, and I'm sorry to hear that it impacts your experience !

This error appears when attempting to upload / modify a skin that is a saved project, instead of being exported.

If the problem persists after making sure that the skins have been exported first, or if you have questions, don't hesitate to reach out !

over 1 year ago - Ubi-Ikigai - Direct link

Hey @Queen_Clown,

Thank you for trying again and providing us with the outcome of the test. This has definitely speed up our investigation process.

In order to investigate further, could you please provide a video showing this steps:

  • Exporting the file in the correct form, as explained in the previous message;
  • Trying to upload the file and receiving the error message


A second video showing the same file being uploaded by another player on another machine would be really useful too!