Original Post — Direct link


When I want to launch the game I have this message
I get the game with epic games store
Can I have help please ?

almost 2 years ago - Ubi-TheBerry - Direct link

Hey there @sikari_35,

Thank you for reaching out, sorry to see you're unable to launch the game.

If you haven't yet attempted any troubleshooting steps, could you please ensure you've completed those listed in our guide here, as well as whitelisting the game and Ubisoft Connect in your anti-virus?

Please let us know how you get on!

almost 2 years ago - Ubi-Clem - Direct link

Hey there @sikari_35 ,

I'm sorry to hear that the troubleshooting steps did not help to resolve the issue.

Following these, could you please try to download the game on another Storage Space device?
Please make sure that the format of the devices are NTFS.

However, if none of the troubleshooting steps help to resolve the issue then could you please contact support via one of the following support channels:

Facebook
Twitter
Support Ticket
Live Chat

We would also require your system files to investigate further.
Thank you!