[2020] Disappearance of training medals and lost of settings after BSOD + uplay issues

Originally Posted by Samy_fit
I had a BSOD when I was in game. But after reboot I had to log again in uplay and I lost both my game settings and my Training medals.
How I can get back the medals and the settings?

Also, I have always to login or seize a verification code when I launch the game after a reboot ("device is trustworthy" checkbox is checked).

Hey there,

I'm sorry to hear you've had issues and lost your save!

We have an article here with some steps to hopefully retrieve your data.

Give those steps a try and let us know if they help at all!

Originally Posted by Elkyu
Hello, since yesterday i lost all my medals on every campaigns.
I don't know why and i'm asking how i can get them back because it's 200+ hours of play, i'm really sad.

I can see my top World, but there is no more my time.

Can you help me please ?

[IMG]

Elkyu



My last LogCrash :


[Win32] CmdLine="C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Trackmania/Trackmania.exe"
[Sys] BuildInfo : date=2020-07-03_20_32 Svn=105829 GameVersion=3.3.0
[Sys] Defines : TrackmaniaStandalone .
[Sys] Shaders : Svn=105 688, Git=0
[Sys] Minimum app. @ = 0x0000000000010000
[Sys] Maximum app. @ = 0x00007FFFFFFEFFFF
[Sys] Base app. @ = 0x00007FF6E8900000
[Net] SSL version=OpenSSL 1.0.2q 20 Nov 2018 (OpenSSL 1.0.2q 20 Nov 2018)
[Net] HTTP: curl_version=7.62.0(7.62.0), ssl_version=OpenSSL/1.0.2q, ares_version=. features: 20029C
[Net] UbiServices enabled
[Net] UbiServices applicationId=86263886-327a-4328-ac69-527f0d20a237 build=202007032032 version=Full sku=PC-WW
[Net] UbiServices configured
[Net] UbiServices initialized
[Sys] Distro: UPLAY
[Sys] Gpu Adapter 0: (0x10DE,0x1E81) "NVIDIA GeForce RTX 2080 SUPER", 1 Outputs, 8 010MB dedicated video, 0MB dedicated system, 8 160MB shared system
[Sys] Gpu Adapter 1: (0x1414,0x008C) "Microsoft Basic Render Driver", 0 Outputs, 0MB dedicated video, 0MB dedicated system, 8 160MB shared system
[Sys] Gpu Adapter 0 selected.
[Sys] Gpu Memory Video MBytes = 8 010
[Sys] Gpu Memory Agp MBytes = 8 160
[Sys] "NVIDIA GeForce RTX 2080 SUPER"(0x10DE,0x1E81)
[Sys] Gpu Memory guessing the dedicated is really faster (card)
[Sys] Windows GDI resolution = 1 920x1 080x32b
[Sys] Command line:
[Sys] Shaders binary link success.
[Audio] Initialized, using device 'OpenAL Soft', sources = 232+24, EFX enabled.
[Audio] OpenAl dll version: 0.0.0.0
[Audio] ALC version: 1.1
[Audio] AL Version: 1.1 ALSOFT 1.19.99, Vendor: OpenAL Community, Renderer: OpenAL Soft
[Audio] AL Extensions: AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_block_alignment AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_matrix71 AL_SOFT_direct_lfe_send AL_SOFTX_events AL_SOFTX_filter_gain_ex AL_SOFT_gain_clamp_ex AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize
[Vision] NVidia driver version = 441.41 (r441_20)
[Sys] Gpu Adapter 0: (0x10DE,0x1E81) "NVIDIA GeForce RTX 2080 SUPER", 1 Outputs, 8 010MB dedicated video, 0MB dedicated system, 8 160MB shared system
[Sys] Gpu Adapter 1: (0x1414,0x008C) "Microsoft Basic Render Driver", 0 Outputs, 0MB dedicated video, 0MB dedicated system, 8 160MB shared system
[Sys] Gpu Adapter 0 selected.
[Sys] Graphic driver found: "nvwgf2umx.dll", Version:26.21.14.4141 (from list: "nvldumdx.dll", "nvwgf2umx.dll")
[Dx11] DeviceCreated on "NVIDIA GeForce RTX 2080 SUPER" (8 010MB dedicated video + 0MB dedicated system + 8 160MB shared system)
[Dx11] FeatureLevel=11.0
[Sys] Time is 21h 54mn 49s 295ms
[Game] Starting game...
[Game] using masterserver: :443
[Game] starting game.
[Maniaplanet] loading title Trackmania, version= 2020-07-03-16_42 (990524727545368D1795363AF0D4763299B82AB48D99C3456 7934498F9691B2E)
[Maniaplanet] from :data:\Packs\Trackmania.Title.Pack.gbx (2020/07/04 14:03:22, 990524727545368D1795363AF0D4763299B82AB48D99C34567 934498F9691B2E)
[Game] Loading title Trackmania
[Game] main menu.
[Game] exec Operation: 7
[Game] exec MenuResult: 55
[Game] network menu.
[Game] init challenge 'Summer 2020 - 22', 'dAUOBz9H2iKzyo8HURb3Ce3cwT9', env= Stadium, deco= 48x48Sunset
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] network menu.
[Game] main menu.
[Audio] Initialized, using device 'OpenAL Soft', sources = 232+24, EFX enabled.
[Audio] OpenAl dll version: 0.0.0.0
[Audio] ALC version: 1.1
[Audio] AL Version: 1.1 ALSOFT 1.19.99, Vendor: OpenAL Community, Renderer: OpenAL Soft
[Audio] AL Extensions: AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_block_alignment AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_matrix71 AL_SOFT_direct_lfe_send AL_SOFTX_events AL_SOFTX_filter_gain_ex AL_SOFT_gain_clamp_ex AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize
[Audio] Initialized, using device 'OpenAL Soft', sources = 232+24, EFX enabled.
[Audio] OpenAl dll version: 0.0.0.0
[Audio] ALC version: 1.1
[Audio] AL Version: 1.1 ALSOFT 1.19.99, Vendor: OpenAL Community, Renderer: OpenAL Soft
[Audio] AL Extensions: AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_block_alignment AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_matrix71 AL_SOFT_direct_lfe_send AL_SOFTX_events AL_SOFTX_filter_gain_ex AL_SOFT_gain_clamp_ex AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 17
[Game] exec Operation: 11
[Game] exec Operation: 11
[Game] exec Operation: 11
[Game] exec MenuResult: 6
[Game] init challenge 'Summer 2020 - 03', 'xfRvyL9ByoJoPhlAvcNzbc4xD88', env= Stadium, deco= 48x48Day
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] main menu.
[Game] exec MenuResult: 22
[Game] init challenge 'PainterScene', 'qCkbUXPDUytGAN8sca6kPMG_p7d', env= Stadium, deco= 48x48Day
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] main menu.
[Game] exec MenuResult: 6
[Game] init challenge 'Summer 2020 - 03', 'xfRvyL9ByoJoPhlAvcNzbc4xD88', env= Stadium, deco= 48x48Day
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] exec Operation: 11
[Game] main menu.
[Game] exec MenuResult: 6
[Game] init challenge 'Summer 2020 - 03', 'xfRvyL9ByoJoPhlAvcNzbc4xD88', env= Stadium, deco= 48x48Day
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] main menu.
[Game] exec MenuResult: 6
[Game] init challenge 'Summer 2020 - 04', '8rWFH6JI2N1UuHeaS9dmMkTojS', env= Stadium, deco= 48x48Sunset
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] main menu.
[Game] exec MenuResult: 6
[Game] init challenge 'Summer 2020 - 07', 'OG0yFZ4bA1iiybF7n4gaZkFO6m9', env= Stadium, deco= 48x48Day
[Game] init challenge 'BaseStadium', 'tTDacOnsOk2YHpDcPSlHCEPzKib', env= Stadium256, deco= Day16x12
[Game] main menu.
[Game] exec MenuResult: 1
[Game] TerminateGame
CGameApp::QuitGame...()
CGameApp::..AndExit()
CGbxGame:estroyApp()
[D3D11] D3D11Device references still present (1)
!!!!!!!!!!!!!!!!!!!
RtlUnhandledExceptionFilter call catched:
--- ExceptionWin32 catched ---
GbxGame
date=2020-07-03_20_32 Svn=105829 GameVersion=3.3.0
[Sys] Windows version = 8
[Sys] Time since init: 2h 42mn 33s 311ms
[Sys] Os = Windows 10 Pro(18362.19h1_release.190318-1202) 64b
[Sys] Cpu = Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz @ 3 600MHz (bench) (Nb=8)
[Sys] SSE2 = 1 x64=1 exe=x64
[Sys] Physical memory = 16 319 Mb
[Sys] ExeChecksum = 0xAAF6FE09
[Sys] Time since init: 2h 42mn 33s 311ms
[Sys] ---- GlobalMemoryStatus(Startup) ----
[Sys] MemoryLoad = 35%
[Sys] Total Mb / Free Mb
[Sys] Physical = 16 319 Mb / 10 468 Mb
[Sys] PageFile = 18 751 Mb / 10 922 Mb
[Sys] Virtual@ = 134 217 728 Mb / 134 211 397 Mb
[Sys] ----------------------------
[Sys] ---- GlobalMemoryStatus(Now) ----
[Sys] MemoryLoad = 44%
[Sys] Total Mb / Free Mb
[Sys] Physical = 16 319 Mb / 9 010 Mb
[Sys] PageFile = 18 751 Mb / 8 503 Mb
[Sys] Virtual@ = 134 217 728 Mb / 134 207 624 Mb
[Sys] ----------------------------
[Sys] Largest committed free block size = 15 708 Kb
Following exception occurred in another Thread than main one !!
Win32 Exception : Access violation
=>Occured at address 0x00007FFE4B68AE94
The thread tried to read from the invalid address (data) 0x0000000000000000
rax=00005F85361E964C rbx=0000020C8E2AB9C0 rcx=0000000000000000 rdx=00007FFE4B72F038
rsi=0000000000000000 rdi=0000020E17FD5310 r08=000000F653DFFDE8 r09=0000000000000000
r10=0000000000000000 r11=0000000000000246 r12=0000000000000000 r13=0000000000000000
r14=0000020E17FD5310 r15=0000000000000004 rbp=000000F653DFFD50 rsp=000000F653DFFDB0 rip=00007FFE4B68AE94
Called from address 0x00007FFE4B68A38C
Called from address 0x00007FFE4B68A580
Called from address 0x00007FFE6D807BD4
Called from address 0x00007FFE6E1ECE51
End of stack...
[Sys] Time is 0h 37mn 21s 225ms

Hey there Elkyu,

I've merged your thread with this one as you're both experiencing missing medals.

Do either of you recall if there was any other strange in-game behaviour before your medals seemingly disappeared?

Any crashes, other visual bugs at all?

Hi everyone,

Sorry to see you are having trouble reloading your save files and progress with medals.

By default, the Trackmania local save game file is located here -
C:\Users\'username'\Documents\Trackmania

Are you able to locate your save here and load it up within the game to see if your progress is restored?

Also, are you able to take not of the last time the file was modified?

Thanks.