about 3 years ago - Ubi-Karl - Direct link
Hey guys,

As this issue has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.
about 3 years ago - Ubi-Raziel - Direct link
Hello everyone,

I'm sorry you are affected by this, our team are still investigating the cause.

From the support cases and discussions I have seen so far I do believe this to be a connectivity issue, which can be resolved with troubleshooting. However, we're forwarding as much information we can to our devs so we can be sure.

Thank you both for providing the requested information - If anyone else is facing this issue, please refer to Ubi-Karl's post above.

Enjoy your day!