Original Post — Direct link

Tm crashes (just happened a few minutes ago), Tm freezes, Tm freezes and then crashes (screen goes black and then there is a disturbing sound and I have to restart or it restart by itself), Tm freezes for a short time (always only at certain and important points in the game), Tm respawns from even at the last checkpoint, tm minimizes itself to the desktop, under my car there is a gray field on map 22 (btw, this map sucks, congrats), controller stops while driving or activates those ******* action keys, menu opens by itself while driving, etc., This happens 90% of the time when you're running at your best, the controller and PC are new, the drivers and updates are all up to date. I now have my 3rd PC and it's been the same on everyone so far. I let myself be persuaded once or twice that it's coincidence, but when that happens every time you could set a best time, it's frustrating and above all suspicious. No, there is no video of it and no, I don't make a video of it either, but I saved two replays where you can see it. The freezing has been happening for quite some time and I don't know exactly which of your disabled updates caused it. To be honest, it's also your problem, something like that must even seem Spanish to you, right? Anyway, when are you going to fix all these bugs? Is there perhaps the possibility to contact a German support, I translated the whole thing here with google translate and my english sucks, I hope you can help me somehow and thank you for your attention, thx.

almost 2 years ago - Ubi-TheBerry - Direct link

Hello @Faulty-Brain,

Thank you for reaching out.

We offer German Support via our German Forums, Help Site, Facebook and Twitter.

As for the crashing and freezing issues you're noting, please may we know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

We are not aware of any mass crashing / freezing issues, so would kindly ask you complete some troubleshooting steps so we can rule out some possible causes.

If you haven't completed any troubleshooting for this issue yet, please could you follow the steps in our guide here, as well as verifying the game's files to see if the issue persists?

We can then begin looking into this with you.

Thank you!

almost 2 years ago - Ubi-TheBerry - Direct link
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almost 2 years ago - Ubi-Keo - Direct link

Hi @Faulty-Brain I'm sorry to hear that you are still experiencing freezing/crashing.

Could you please confirm if you have gone through the PC troubleshooting steps that were provided to you previously? If not could you please go through those then try again to see if that helps.