CCP_Dopamine

Almost…

Greetings,

The extended downtime has started. We will give you regular updates on the progress and estimated duration. Sorry for any inconvenience.

The longer reinforce timers will be unaffected. The shorter repair timers will reset back to the start iirc.

Let’s investigate that. I am going to send you a DM to ask for more information

Sharing the information here as well. We are going to have an extended downtime tomorrow to implement further upgrades to harden the cluster against attack. Updates will be shared in this forum thread and via ...

UPDATES:

12:22
Tranquility is back online accepting connections.

11:42
We are starting TQ in VIP mode but there are several tests that need to be performed before we will start accepting connections.

11:32
Our engineers continue working on the necessary upgrades. Things are going well.

11:00
The extended downtime has started. We will give you regular updates on the progress and estimated duration. Sorry for any inconvenience.

Hi everyone,

There will be an extended downtime on Friday, 8 May 2020 commencing at the usual time of 11:00 UTC.

Our engineering teams have been hard at work mitigating the recent DDoS and we are implementing some upgrades to further harden the cluster against attack.

This is a complex process and the downtime may last for up to 4 hours, however if the task is completed earlier we will return Tranquility to service just as soon as it’s ready. We will keep you updated on the progress in this thread and via EVE_Status Twitter. For information about the DDoS, please visit the ...

Hey guys,

Despite the ongoing DDoS situation, our services have been stable with the vast majority of players able to log in to EVE and play without huge interruptions. That’s very good. However, the threat is not over and we want you to be aware that issues from the last few days may still occur. Our teams remain hard at work making sure the impact from any upcoming attacks is greatly reduced.

The customer support team has been in overdrive trying to get through the influx of petitions from players. The waiting times might be higher than normal but our brave Game Masters will respond to everyone as soon as this is possible.

We have just released a personal message from CCP Hellmar that covers various topics, such as PLEX for GOOD, EVE Online and CCP. Please use this thread to discuss its content with fellow pilots.

Hello,

It is 10:12 UTC, and I wanted to take the time and give you another update on the current situation.

The unfortunate reality is that the DDoS attacks are still ongoing. They differ in size, method used, intensity, and duration. We are monitoring the health of our services around the clock and working with partners in adjusting our mitigation methods. With our speedy response times, we are managing to keep the impact to a minimum. However, sudden disconnects, problems with accessing EVE, or other issues with in-game chat and Omega statuses can aggravate at times when the attacks get particularly nasty.

This sucks. We want you to play EVE without interruptions, undock with your mates and go on a roam, wind down after a long day at work, or just have fun doing the things you have planned. We have a bunch of cool stuff coming that our developers have been working on putting together and providing you with a quality service to enjoy it is our top priority.

We have experienced a wave of disconnects that affected some of the players. In-game chat and problems with the Omega clone status can be resurfacing right now. Our team is on the case, please bear with us!

I am sorry to hear that you have not received a response just yet. If you had an issue for over two weeks then the problem is very likely not be caused by the recent DDoS but might be more annoying now when our infrastructure is taking a hit. Our customer support is under heavy pressure but all the guys and gals are doing their best to get through to all players as soon as then can.

Some of you have been asking about ships losses and I would like to let you know that we will be issuing reimbursement for ship lost during high impact periods over the next few days. Please note that it may take some time for the reimbursements to be processed. If you lost a ship to these issues and haven’t received reimbursement after a few days, please file a Lost Ship reimbursement ticket and our Customer Support team will look into it for you.

Our teams continue to monitor the situations across all fronts, paying particular attention to reports about issues with accessing or staying connected to EVE. When reporting in on your problems, please do let us know where you are trying to connect from to help with the investigation. Thank you!

I wanted to touch base and let everyone know that our services are looking better, but there are still players that might be affected by some connectivity issues. We are keeping a close eye on the situation with the in-game chat and Omega state reports and working behind the scenes on improving the state of affairs for all pilots. Thank you for remaining calm and patient during this time.

Thank you for the reports and information about your location. We have experienced some disconnections and players might have difficulties getting back into EVE at the moment. Our team is working on the issues as we speak.

The services are looking better for the majority of players, but we continue to monitor the situation and work on sparse reports about login or in-game chat issues. Thank you for your understanding.

We continue to investigate reports on the in-game chat not working correctly for some players. Thank you for your reports!

We have restarted our chat services. Please try to relog at your convenience to see if that helps with the in-game chat problems.

We are investigating the issue with in-game chat not working properly. Please bear with us!