FatsharkLev

Thanks for the report @Frostysir - this one is on our radar and we’re investigating!

Thanks for the report @Romucha - we’re on it!

Apologies for the inconvenience in the meantime.

I’ve added the Champion of Ubersreik VT1 skins to your inventory. You should see them after a game restart

Hi @djonik05,

Please check this article out, specifically the ’ Untrusted System File: C:\Windows\System32\nvd3dumx.dll’ section:

Hi @TamasVal,

I can sort this for you - can you please provide me with your Steam Profile URL?

Hi @natius,

I’m sorry to hear that can you please provide a crash report or console log so we can take a look at this?

The crash report shows another GPU crash unfortunately

I’m at a bit of a loss, as you’ve exhausted all of our usual solutions. I appreciate it isn’t ideal, but I’m happy to contact Steam and request a refund on your behalf (providing Vermintide 2 was originally purchased through Steam) - let me know if this is something you’d wish to do.

Sorry I’m unable to be of more help!

Sorry to hear that

The next time it crashes can you please provide another crash report for comparison?

It may also be worth running through some of our general ‘go to’ crash solutions, to see if they have a positive impact:

Hi @Rebel

The logs indicate a GPU-related crash. Please try running through potential solutions here:

Both of those crash reports show GPU-related crashes still

Were you able to play stably for a time? Has anything changed, like a driver update, since?

I’d say it’s also worth running through the solutions in the article above again.

No problem - glad to hear that!

The Worker Threads setting determines how many of your PC’s processors the game will utilize - decreasing this reduces the impact on your CPU. It’s particularly useful for players running other CPU intensive software (e.g. streaming programs) or for anyone having trouble with their CPU overheating.

CPU troubles can sometimes be the cause of GPU crashes, which is likely in this instance.

Player information now received - we’re looking into it.

If anyone comes across this with a similar issue, please get in touch!

Hi @khapera,

We’re currently monitoring reports of this happening and collating information.

Can you please tell me the following -

• What is your Steam Profile URL?
  (e.g. https://steamcommunity.com/id/FatsharkLev/)

• Does this issue persist even with the Steam Overlay enabled?
  (Please see: ...

Your NVIDIA GTX 980M is now detected as your default GPU which is great, however the crash report does indicate a GPU-related crash is still occurring.

Please try running through all of our potential solutions here:

Hi @Harikusa,

It appears that Intel(R) HD Graphics 530 is set as your default GPU, as opposed to your NVIDIA GeForce GTX 980M .

This is consequently resulting in your crashes in Vermintide 2, as your default GPU cannot handle the demand.

Please see below for our solutions for this problem:

• Ensure your monitors are plugged in to the dedicated (as opposed to the integrated) GPU ports on the back of your PC
• Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
  • For NVIDIA GPUs: ...

Hi @QuintonC,

We can certainly sort that for you can you please submit an Account Reset support ticket to us here:
https://support.fatshark.se/hc/en-us/requests/new

Oo super! Glad to hear the issue was resolved

Hi @Caedmon,

Which country is your Steam Store set to?

Also, have you previously been able to purchase cosmetics, and is it only Long Drong’s Landlubber specifically that you are unable to purchase? Does the aquire button work for other cosmetics?

Hi @kurohpog,

A few things to try - please run through steps here:

We’ve been able to reproduce this internally - we’re on it!

Apologies for the inconvenience for the meantime all.