(Upvotes to this comment to help people find it would be appreciated!)
We just posted some details about the Free Decks for New and Returning Players. Please check it out if you're having any issues with them!
https://us.forums.blizzard.com/en/hearthstone/t/a-few-notes-on-the-returning-player-experience/27240
Can you clarify if everyone gets the deck or not seems like there’s a lot of confusion especially for people that hopped back on after a while just to try BG?
If there are any bugs, we definitely want to solve them, let me assure you.
Confusion seems to be our biggest issue right now. We're working on a post that clearly lays out who is eligible, and what you need to do, to try to help solve that.
The whole thing is really shit. My buddy hadn't played in 6 months but after the expansion announcement he logged in so that means he doesn't get this? Such stingy conditions for this they might as well have not even announced it.
Nope, he would be eligible!
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