JackieKo

Hey NOFORKNKNIFE, I'm catching up on this thread. Your PM to me got buried under quite a few others, so I apologize for not responding to you in a timely manner. Just wanted to chime in here and say that I'll do some digging into the info you sent me. I won't post details here in this thread unless the resolution is very general and can help other players. But I'll keep in contact with you via PMs. Please understand that this may take some time as we are experiencing the holiday season.

Ah that was on me. I had it in my head that a URL to the thread would be in the dev tracker when I bumped it, so I wouldn't be repeating information and making things redundant. I'll be more mindful of better ways to consolidate but also broadcast info in the future.

Bumping this thread as there is an update from the team. Please see the first post's newest edit/update.

Hello everyone!

Today marks SWTOR�s 9th anniversary! Since SWTOR launched on December 20th, 2011, each year has brought new memories and accomplishments to players and devs alike. And this year will certainly be one that stands out for everyone. As we continue through our 9th year, we would love to hear from you, our community, on what you are most proud of and/or grateful for whether that be in-game or IRL.

I�m happy to start this train! I feel very fortunate for having the opportunity to join this wonderful team! I had no idea how this year would turn out, but I made it here and I am going to make the absolute best of it. I am over the moon, and very much looking forward to what all of us can create together in the coming year. On a more personal note, I managed to cook my very first turkey this past holiday on my own without burning down my kitchen, so I have that going for me as well.

Hi Monjinx,

Wanted to say thank you for the post and that I did read it. I can't speak to everything you listed here as I'm still learning as much as I can in many areas. I do want to say that my being here is to support different pockets of the community. It goes without saying that this year has been full of overcoming challenges and adapting to new processes. All I can ask right now is allow us (the community team) time to process and evaluate 2020 so that we can set our goals, expectations, etc... for the new year.

I've said this before and I will reiterate. I'm here to help bridge a lot of the communication between dev and player and vice versa. Changes will not be made overnight, but I hope that with time, you and others can see that we are striving to build up this community. Again, thanks for posting.

Also, I appreciate the avocado reference.

Hi everyone, just wanted to address this post. We could use a little more info regarding each of your experiences. What would be most ideal is if you could please write an in-game bug report when you are experiencing the issue. Additionally, could you also provide the specs you are using. Some questions we have are-

-Was the phase left at any point or was the FP played in one go without interruption?

-How much dedicated VRAM is available?

This info will help out a lot! Thanks!

Use of that term in a derogatory sense or insulting manner is not acceptable regardless if it is used against a person. I am asking that it not be used here in this space. And again, I ask that posts in this thread remain on topic.

Me addressing the post outright is a form of moderation. There is also a way of reporting a problematic post and that gets set to our team for review. If you want to recommend other ways to moderate the forums, feel free to PM, but I am I asking now that responses here are on topic with the OP.

People are free to express how they feel about the game but keep the pejorative language out of the forums, please.

Hello everyone,

We wanted to address the Sienar Drexl Mount that some players may have obtained. The Mount was not intended to be available at this time. We wanted to communicate the following:

- The Mount in its current state is visually broken, and we are applying a fix today to prevent more from being obtained.
- While you can use the Mount item in order to unlock the ability, you will not be able to summon the Mount, so we advise players not to use it for now.
- Players who have the Mount will not be able to trade it.

We are currently investigating this issue and will update the community when we have more to share.

As Nee-Elder pointed out, discussion regarding this topic lives on another thread, so I will be locking this one.

Hello everyone,

I can't believe we're in the middle of the week already. What is time?

Wanted to let you all know that I'm going to be working on cleaning up some of the threads here. Some examples of what I and the team will be doing are:

- Moving posts to the appropriate forum such as bug report threads to the Bug Report Forum

- Locking threads that have had no activity in over 6 months

- Locking duplicate threads

This will be a good start to organizing the forums as a whole. Don't worry, we aren't going to change everything overnight. This process will take some time and I have no intention of interrupting the flow of your conversations. I wanted to give you all a heads up of what will be happening so you aren't caught by surprise.

I also want to use this movement to keep threads organized in the future as well! If you have any other suggestions in this arena, feel free to comment or send me a PM.
...

Your original sentiment remains true. Outside of posting in a forum setting, people in general respond to healthy interactions more often. This thread as whole did benefit with the information Dan responded with. We do moderate posts and enforce the Rules of Conduct when needed, and we encourage people to follow them so we have a healthy community here.

Bottom line, always continue to offer constructive feedback. It's greatly appreciated!

Hello! Just wanted to chime in and say that the team will be looking into this issue.

Hello, everyone. The team is currently working on a fix for this lightsaber so it illuminates just like all the rest. This fix is currently targeting 6.2.1.

Hello, everyone. The team is currently working on a fix for this lightsaber so it illuminates just like all the rest. This fix is currently targeting 6.2.1.

Hi! As this has been covered in the Bug Reports Forum, I will be locking this thread and moving it over to the appropriate channel.

I like process because in general, it works. (Of course, if it doesn't then you work to improve it). A good example of this is I cannot take solo credit for this bug being fixed because you posted about it in this thread.

Bugs are and should be reported in the appropriate channels (such as the Bug Report forum and reporting in game). They are prioritized and fixes are implemented. Players using the proper channels to report issues only helps everyone in the long run. If information is spread out everywhere and stored in places where we would not look for reports, then the process becomes that much slower.

This process also takes time. If a bug is reported, we need time on our side to determine all the Ws and H (the who, what, when, where, why, and how). While I understand players want an immediate response to everything they post, we do ask for patience while we investigate and figure things out on our side before we respond to something.

In short,... Read more

Hi! I believe this will be fixed in tomorrow's patch. Please see the full list of patch notes here. http://www.swtor.com/community/showthread.php?t=987280

Thanks for the feedback, everyone! I can�t respond to every single one or else the dev tracker will be spammed way too much, but I wanted to acknowledge that I am constantly checking this thread, and making note of your replies. There are a couple I want to directly respond to which you will see below.